My account has been temporarily banned and I don't know how long will it last. I am worried that I won't be able to collect my rewards after the event since i am currently first in the race. Will i still be able to claim my rewards?

Check this statement It explains what is and what is not allowed on the game. If you still have doubts about your ban, please contact Customer Support: https://www.socialpoint.es/support. Keep in mind excessive use of Airplane Mode has recently been added as a violation of the fair play policy.

FYI usually for those that are banned during a race has done something that violates the Fair Play Policy and will not get any rewards from the race.

@nynaevelan i already contacted the support but they haven't replied to my message.
i am worried that all my hard works will all go to waste. i don't really know why they banned my account, maybe it's because of poor internet connection? coz sometimes my data gets turned off all of a sudden, but the game still works somehow. does that counts?

@xernias-xerni said in Temporarily banned:

@nynaevelan i already contacted the support but they haven't replied to my message.
i am worried that all my hard works will all go to waste. i don't really know why they banned my account, maybe it's because of poor internet connection? coz sometimes my data gets turned off all of a sudden, but the game still works somehow. does that counts?

Hmmm that may be it. I know they do give out temp bans for those in offline modes for extended periods of time. You many want to explain that to them in your ticket. But as far as I know temp bans for ap mode are usually very short. But this is just a guess, I have no direct knowledge of its accuracy. FYI they do not work on the weekends so sadly by the time they get to your ticket the race will be over and if they reward you it will only be at the place you are in the race at the time of its end.

@nynaevelan got it. thank you so much!

@nynaevelan hi. how to get a ticket to contact the support? coz it's been a week and they haven't responded to my message.

@xernias-xerni said in Temporarily banned:

@nynaevelan hi. how to get a ticket to contact the support? coz it's been a week and they haven't responded to my message.

well if you've already sent a message, you already know how to contact them.