so im sorry that i have used hacks just to have a little up in the game and then I got banned but I'm not here to say that please unban ill accept this punishment the but what I want is how many months years or days am I getting banned i tried to contact customer support but they wont respond can anyone please help me.

Sorry but they are the only ones who can.

so how can i contact them so they will reply

or can you refer to someone who can

@keen-tv Only the support can tell. If have no answer after one week, ask again.