I installed dragon city on my mobile, when I started everything fine, it asks me to do the tutorial, I do it and then in the upper right part in settings, I press the button to log in with facebook, I put my account and it tells me that I have an account Old, I continue and when entering dragon city it is loading for a while with the animation of the hourglass and it does not load my account

@carlos-federico-cámara Do you have enough space on your device?

Espacio tengo de sobra..

@carlos-federico-cámara said in I can't log in with my Facebook account:

Espacio tengo de sobra..

Then the game should load. Perhaps try the change player option.

@bettina-löffler said in I can't log in with my Facebook account:

Then the game should load. Perhaps try the change player option.

I already tried that option many times and it remains the same, I also tried uninstalling and installing again and it remains the same

@carlos-federico-cámara You didnt play more than the tutorial of the new game, right?

@bettina-löffler said in I can't log in with my Facebook account:

You didnt play more than the tutorial of the new game, right?

If that's the same, what else am I going to play if I can't log in with my account

@carlos-federico-cámara Can you try on another device?

No, I only have one phone

@carlos-federico-cámara I think you should ask the support for
help.

Ask for help from who, can you guide me, I really want to play this game with my account

@carlos-federico-cámara Go on the gear for settings. There is a support button.

How long should I wait to be able to play with my account?

@bettina-löffler I already sent a message to support explaining but I don't know how long I should wait to be able to play on my mobile, the brand is Samsung Galaxy J3. Here I have a photo of what happens, I explain a little so that you can understand it again. It is like this, I enter dragon city in android, the tutorial appears and everything, I go to the upper right part in the configuration wheel and I give it to disconnected where it says facebook to be able to connect with my account, which I did not enter for about 5 years, and it will continue with my old account, then it was redirected to dragon city again and it remains like this, as in this photo I took from my mobile:

Edit: per forum rules live link removed. Please use the cloud icon to upload pics

@carlos-federico-cámara You should open the Facebook account of the game that you want to use in the background and then open DC. Go on change player in settings and see if it offers you to open the game you want.