Please let me know how I can solve this. It is very sad for me. I have cleared my cache and restarted the iPad. My WiFi works.
What more to do?
The following text are questions that I have been sending to support (no answer yet).

”My dragon tv is not functioning since this morning (Sunday 4/10). I have reloaded my game many times. My WiFi is working fine.
I am very sad if I miss the tower coins and chest.
This is a major setback for me.
How do we solve this?”

”Yesterday (Sunday) evening at around 22.30 the Dragon tv worked and I was happy. But this morning (Monday) it’s back to not working.
I go to the tv and push the bright green button. It stays grey with a small rolling circle for as long until I close the tv. Before when it worked but didn’t show an ad it said something like “not available”.
If I now go from the TV and pick some gold and then return to the TV again the bright green button only reacts when I push it but stays bright green.
Then I restart my game and it starts over.
I go to the TV, the button is grey (for ever...), I go out and do something else (pick gold), return to the TV, the button stays green but react when I push it.”

”At the Master Arena I can’t “repeal” and the points that I earned goes down. This pisses me off!
When I push the yellow “repeal” button it immediately disappears and DC takes my points from me.”

”I do see the sudden ads that pop up during the game. So the ads running works. But not when I demand to see ads via the buttons on Dragon TV or at the Arenas when I try to “repeal”.”

”I can’t push the “play” button on my breeding island to get the breeding go faster. When I push the button the breeding frame disappears and I’m back to the game.”

”Returning.
One video played on Dragon TV. Then it’s the same again.
No Dragon TV videos, no speeding up by pushing play button while breeding and food. No videos.
I have a working WiFi.”

”I’m very sad because I’m not going to reach the Lifemelt Dragon in the Tower due to not being able to watch the full amount of videos at Dragon TV. Very sad. ”

”Back again.
Yesterday (Monday) evening at around 22.00 the Dragon TV worked. But this morning (Tuesday) around 10.00 it’s back to not working.”

”In all stress with the Dragon TV I missed out to walk the Tower with all my collected coins.
This pisses me off.
I have been playing daily (except when I was sick in May, June and July) for years.
Why don’t I get any response?”

If you have no pending tasks, try resetting your Google ad id in the settings if your device.

Tanks @nynaevelan!
But it’s still not working. I reset the ad id, restarted the iPad and the game.
Now the “get rewards!” button turns grey with a rolling wheel and after a while it says “not available”, and if I go out to collect gold and return to the tv again the “get rewards!” button stays bright green even if I push it like ten times....

@nilla-edén Sometimes it works to change from wifi to mobile data.

I've had this before, and I know the problem. Social Point depends on a third party to support the ads. So, if there are no ads to show, it just says "Not Available". For me, it usually solves itself in a day, but sometimes it takes up to 3 days.

@bettina-löffler
No it didn’t work. But there are still pop up ads (where I didn’t push any buttons).
I can do the surveys. But when I push the bright green “get rewards!” button it gets grey with a rolling wheel. Like before.

@proudpenguin
I hope you’re right

@nilla-edén For the pop up ads you should ask the support if that can be fixed.

@bettina-löffler
I mean ad videos (not pop ups maybe...?) running suddenly in the game without me pushing any “get rewards!” or “play” buttons. I can see that it’s the same company ads as when I choose to watch. So there should not be a problem running videos...?
My big problem is that I’m missing out food, gems, chests, orbs, dragons etc on Dragon TV and I cannot fast forward food growing and breeding. At the Arenas I can’t “repeal” thereby I loose points.
Maybe it’s a sign that this is the end of playing DC for me.

@nilla-edén Some people think that ads are limited. Perhaps - just a guess- if these random ads are gone the others might work again. Oh and btw. Some players say these unwanted ads might disappear when you do an ingame purchase. But this is not confirmed. If you dont want to try that, only the support can help.

It's very odd. My Dragon TV worked yesterday evening around 20.00 (swedish time) but now It's back to not working again. This has happened other evenings around 22.00. Very strange.
I don't mind the ads running spontan, It's irritating not being able to watch ads when I need to do it.

@bettina-löffler
This wouldn’t surprise me at all!
But if I make a ingame purchase I would like to have a guarantee that my issues are solved.

@nilla-edén said in Dragon TV and other videos:

It's very odd. My Dragon TV worked yesterday evening around 20.00 (swedish time) but now It's back to not working again. This has happened other evenings around 22.00. Very strange.
I don't mind the ads running spontan, It's irritating not being able to watch ads when I need to do it.

My tv has been buggy for the last week or two. It seems to work better for me on wifi, which I normally do not use for DC. It's becoming very annoying.

@nilla-edén said in Dragon TV and other videos:

@bettina-löffler
This wouldn’t surprise me at all!
But if I make a ingame purchase I would like to have a guarantee that my issues are solved.

Sorry. Not from me. It is just something others said.

@bettina-löffler said in Dragon TV and other videos:

@nilla-edén said in Dragon TV and other videos:

@bettina-löffler
This wouldn’t surprise me at all!
But if I make a ingame purchase I would like to have a guarantee that my issues are solved.

Sorry. Not from me. It is just something others said.

For me there used to be ads popping up randomly when doing normal tasks like farming, breeding, hatching, fighting etc.... a small purchase made these actions go away. All of my babies have made a $2 purchase (the cheapest available for me) and none of them get those random popups anymore. However this does not or I see no evidence that purchases affect normal video ads, the ones that play on the tv as well as repealing in the leagues and arenas. Sometimes I get different 30 second ones, some times I get 1 ad broken up into 3 10 second segments that you have to keep clicking on the next button to continue. Sometimes in a session I can get the same on or two ads over and over. Personally I prefer the 30 second ones as I do not pay attention to the ads themselves, I just push the button when necessary.

I say all this to say that making a purchase will only help with the random popups. Keep in mind this is just my experience with the ads and popups.

Update.
I assume that support restored my account. During some time my game opened with the nature dragon and said that I couldn't reach new dragon level past level 10. (I'm on level 84)
Support contacted me this morning and now everything works.
Thank you everyone here who tried to help me ️

Oh, I know! I bet when you press the get rewards button, it takes so long to load. But when it does load, you are doing something else, so you get the ad when you are doing breeding, farming, etc. Maybe that's the case.