Hello, this is the tenth time I have tried to contact Dragon City support to explain my banning.
A little context:
Almost 2 months ago I went back to playing Dragon City after almost 2 years.
I had forgotten my account password, so I created another one. A few days later I remembered the password for my old account and as I had already started a new one, I decided to play on both accounts simultaneously and multiplatform (cell phone and notebook).
Almost a week after I created the account, I was banned for 30 days, exactly 2 days later my old account was also banned for 30 days. I didn't care much, as it was only 30 days, a few days after the first ban, it was banned again for 180 days in both accounts, one after the other, and finally, it was banned for 1000 days.
From what I read in "Fair Play Guidelines" on the game support page and in "Ban Measures: official statement" on the Dragon City forum, there was nothing against playing on multiple accounts, as long as I am the legitimate owner of both, or play on multiple devices, as long as I'm not sharing my account with other users.
I didn't go against the rules: I didn't use a hack, shared or sold my account, took advantage of a bug, played in airplane mode or any other possible violation of the rules. Even so, both of my 2 accounts were banned for 1000 DAYS.
Every time I contacted support, I was answered with "automatic phrase". I hope that here I will be better served.
(I don't know English, so I used the Google translator)