I have sent 5 requested to support with no answer. I have been playing this game for years and am level 141. I pay regularly for monthly upgrades etc. This time they ripped me off and only gave me 4x9 lvl runes as part of my levelling upgrade. They only are happy to take money for the game and will not answer or fix problems. It is a nightmare to find access to submit a question. Will not be recommending this game to anyone and have told my current team what is happening. I at least want my money back and will be posting negatve feedback if i do not get an answer shortly.

@scott-burnham Is this for Monster Legends?

I am a little confused what your issue is. If you have sent in 5 tickets how is it that you cannot find access to submit a question? But if I understand your issue correctly, are you stating the level up offer for gems or real money did not give you everything it should have? If you are not receiving an answer from the support tickets perhaps you should go to Discord on the official channel and contact the CM or ML team privately to see if they can reach out to CS for some assistance. If that does not help, you could also try contacting your store aka Google Play, Windows or Apple and see if they can issue a refund. But before doing that ensure that what you think you should have received is indeed listed as a "guaranteed" part of your purchase.

FYI moving this to Monster Legends.