I bought something as a gift for my nephew for the Black Friday event but till the event almost ends, there is nothing yet. While I do understand the company could be busy at the moment, but are you also making more money too at the same time?
I was submitting support but it seems like they are using a third party support company and it just delays even more, no reply, not even an auto email saying that "we have received your requests".
Also, when I tried to download on Android, I just can't use my Microsoft account.