I got a pure essence before the event started from the calendar and it’s in my storage but isn’t showing up as I have one in the actual tab. How can I get it to show up?

They are aware of the issue, this was posted on their discord server.

@nynaevelan Hm, so they will „give it back when the ... events end“? Seems a little late to count towards the event. But we’ll see how it plays out Thanks for the info.

Edit: It was just resolved:

I also have the issue and I still haven't gotten my essence.

@malteusa They were given out yesterday if you have not received yours, I suggest you send in a ticket to support.

I would, but I get an error when I try to submit a ticket. That's one way to reduce their workload I guess.

@cuebiyar said in Pure essence:

I would, but I get an error when I try to submit a ticket. That's one way to reduce their workload I guess.

Then try it here: https://www.socialpoint.es/support

That is where the error is (I haven't tried the android in game version yet).

@cuebiyar said in Pure essence:

That is where the error is (I haven't tried the android in game version yet).

lol Then do that.

Talking about Pure Essence, what does it even do? And yeah the same issue happened to me.

@crisonurping It gives you rewards. Check events section and click on the i´s at the left side to see possible rewards.

@bettina-löffler oh thank you