I can't purchase any offers that cost money, when I click on any offer that costs money I only see a spinning line going in circles , therefore I can't buy the offer. I can't see where you buy gems either. I need help. I really want the socks for 1 dragon.

This is something you need to contact support about but in the meantime make your you have in app purchases enabled and try clearing your cache

I have restarted my device, closed then opened the app, logged in and out, deleted then reinstalled, and even sent a ballot to Socialpoint support services. I really don't know how I am going to fix this

Can you make in app purchases from other apps? If so, then you will have to wait for support to help you. If not, then you need to resolve this issue in your app store.

Aside from the purchase issue, can you collect fog coins and watch videos and do quest battles to get more, enough to get socksfor1 in the fog island?

I could purchase offers from others apps, but this one. And I can't watch any ads to get fog coins because I can't even see where the ads are

@crisonurping said in I can't purchase any offers that cost money (pls help):

I could purchase offers from others apps, but this one. And I can't watch any ads to get fog coins because I can't even see where the ads are

Which app store are you using? What version?

I have Google Play, the version is ; 24.1.31-21

@crisonurping said in I can't purchase any offers that cost money (pls help):

I have Google Play, the version is ; 24.1.31-21

What version of the game are you running? You installed from the play store, correct?

11.3.1 is the version of the app, I downloaded it by clicking on dragon city and clicking install

@crisonurping said in I can't purchase any offers that cost money (pls help):

11.3.1 is the version of the app, I downloaded it by clicking on dragon city and clicking install

Make sure your game is saved to Google or Facebook. Then you can try clearing your cache, reset the game data. Then restart your device. Log into the game and skip the tutorial to log into your account. If that doesn't work I'm out of ideas and you will need to wait for support to help you.

I just tried that but the results were still the same, I still can't purchase anything. Thank very much for help anyways. Just 1 more question, how long do you think it will take for support to respond or react to my ticket? Does sending multiple tickets help?

@crisonurping said in I can't purchase any offers that cost money (pls help):

I just tried that but the results were still the same, I still can't purchase anything. Thank very much for help anyways. Just 1 more question, how long do you think it will take for support to respond or react to my ticket? Does sending multiple tickets help?

Sadly they are not the quickest, it could take anywhere from a day up to weeks. Sending multiples actually doesn't help, however if you have not heard back in a week I would send in another response asking for a status update.

I tried to restart my process by clearing its data in the storage, but the data just keeps coming back no matter what, do you know how to completely delete the data?

@crisonurping said in I can't purchase any offers that cost money (pls help):

I tried to restart my process by clearing its data in the storage, but the data just keeps coming back no matter what, do you know how to completely delete the data?

This involves more steps:

1. Clear your cache
2. Clear your data
3. Uninstaller the app
4. Run the maintenance tools in settings under device care, or something like that
5. Restart your device
6. Reinstall the app
7. Open the app and skip the tutorial to log in

This should work to clear the data. You could skip 4 and manually look through the folders to find Dragon City folders and files, I rarely use that.

@crisonurping uh yeah someone hacked my account and spent all my gems I had a million gems and a billion gold and left one gem

@malcom-waner said in I can't purchase any offers that cost money (pls help):

@crisonurping uh yeah someone hacked my account and spent all my gems I had a million gems and a billion gold and left one gem

Why do you put that here?

@nynaevelan thank you very much, your a life saver
And thank you to everyone else too!

@crisonurping said in I can't purchase any offers that cost money (pls help):

@nynaevelan thank you very much, your a life saver
And thank you to everyone else too!

I take it that worked to fix it?

@nynaevelan No it didn't work but you did spend all this time to help me, so thank you