Post count: 11849
Location: New Jersey, USA
@wildcard said in Video Bug:
Can't do that because I just got banned for no reason. I never use airplane mode. Unless that's what a VPN does and I wouldn't know that. I don't know about stuff like this. I can't even contact support because Idk how to get that ID thing since I can't access the game! What do I do?
Hmm this is actually different issues you are discussing here. Let me see if I can address some of them. You mention that you were banned and you also mention that you used VPNs. I am not sure what you were doing with the VPNs but there are only specific cases where the use of the VPN is not a violation of the Fair Play Policy. I suggest you read the policy and reach out to support but that might be the reason you were banned. I do know if you are using vpns to watch videos or do tasks that are not available in your regional area that is a violation and that is a cause that will get you banned. So if that is what you are doing or have done, I suggest you stop doing that and hope that this will stop any future bans.
Second, it is my understanding that there are no bans that prevent you from entering the game, So you should be able to log into the game to get your game id and/or contact support but if you cannot and your game is connected to facebook you can go to facebook to get your game id.
Please read THIS it gives some help in how to contact support both from in the game and not. It also shows how to get your game id from facebook itself.
Lastly clearing your cache has nothing to do with your game, it is clearing the cache on your device itself. Doing a search on the forum or a google search should help you with instructions on how to clear your cache on your device.
I am a collector not a fighter, need I say more? Oh yeah....and female. ;)
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