I finished the heroic race event lap 14. The lap award should be a random heroic dragon. I remember that it was High Fenrir Dragon. However, after finishing the whole event, I couldn't find any heroic dragon in my store. When I request to get back the dragon. The reply was that the award would only appear short time and they could not help me! I spent a lot of gems in completing lap 24. If I knew that the lap awards were not certain, I surely wouldn't have spent so many gems! Everyone has to be careful. Not spend many gems. I felt that I was cheated!

I am not sure what the issue is that you have experienced. FYI closing this, please post all comments and concerns in the race topic. There it shows you need to click the results button in the left panel to claim final rewards, but for the race heroic not Fenrir

FYI your statement is also confusing, did you get to 14 or 24?