We were spending an average of 50$/per week on this game till his windows crashed. We had to reinstall windows and the game again. In the new game, I logged in using my facebook account just like previous setup.
The new level is shown as Level 3 while I was Level 27 in th previous game. Is there any way to recover the previous level and dragons with other items? It would be really disappointing to leave this game as I see this as serious lack of a critical feature of not able to recover previous state of game.