Greetings
I have stop played dragon city some years ago,
Now i came back to play again and my Facebook game id got replaced by a new one and now i cant restore it i cant continue my previous progress.
For a week i have been exchanging emails with support and they confirmed my account still exists.
I already tried everything they told me, like change player etc etc etc. And also i can 100% confirm im using the correct account and credentials.
And now they are telling me that they can't do anything. I have an account level 56. And for some reason when i did the change player option the game linked to a new game. I have my "old" Facebook id here if the developers can help, im getting tired and sick of the support. It's like im talking to a wall because they keep telling me to do the change player option and i Sayed it don't work because the reason i mentioned above.
Im sorry if this is not the correct section to post this.
Thank you very much for trying to help me.
I wasted alot of time on this game, started playing in 2013, and stoped playing around 2015/2016

@ricardo-valente I hope this helps. When you want to use the change player option you have to open the Facebook account your game is connected to in the background. That is what I do on phone. Open the Facebook account, open DC and choose change player. Then I can choose the account I want to play on.

@bettina-löffler yes i know that. But my problem is previous progress, im level 56. my Facebook game id for some reason got replaced by a new one.
Now when i do the change player option it says that my account level 3 is linked with my Facebook now i cant get my account back

@ricardo-valente said in Facebook game id got replaced by a new one:

@bettina-löffler yes i know that. But my problem is previous progress, im level 56. my Facebook game id for some reason got replaced by a new one.
Now when i do the change player option it says that my account level 3 is linked with my Facebook now i cant get my account back

If I am understanding this correctly it looks like your level 56 account was either not linked to a facebook account or not linked to the facebook account you think it was. If it was not linked to any account at all, then sorry that game is gone. If it is linked to a different facebook account then you need to figure out which account that was and use the change player option for that. Also as Bettina stated make sure you are logged into fb before trying to link in DC, but also make sure the facebook account you are trying to link to in DC is the same one that is logged in via the fb app or internet browser. FYI I have not heard of any account having a link being overwritten by a different one, as far as I know that is impossible to happen.

Edit: One more thing I just thought of, check the game id for the level 3 game against the id you have for your level 56 game, if they are the same then most like the previous level 56 game was not linked to that account. If they are different, then the next step is figuring out what fb account that game was linked to.

I can assure 100% the game was linked to my Facebook account and i never had another account. In that there is no doubt. And no the last digits are different. I know of my "old" id because i have a ticket i made from 2014 in wich i putted my fb id.
Well never heard about too about being overwrited. But happened, and i think i played for a little while 2 years ago. And already done over and over what you guys are saying, it doesn't work

@ricardo-valente said in Facebook game id got replaced by a new one:

I can assure 100% the game was linked to my Facebook account and i never had another account. In that there is no doubt. And no the last digits are different. I know of my "old" id because i have a ticket i made from 2014 in wich i putted my fb id.
Well never heard about too about being overwrited. But happened, and i think i played for a little while 2 years ago. And already done over and over what you guys are saying, it doesn't work

Sorry then I am out of ideas, it is looking like that account is gone. Either you got hacked or for whatever reason it was never linked to the account you think it was. The fact that the id is different leads me to believe that it is linked to a different fb account. The only thing that I can think of to try to recover it is to access it from an old device that has not been overwritten as of yet that is probably more improbable.