I can't again get rewards by watching. I clicked "get rewards" it's not work...

Happens to me every single day, for over a year now.

I've reported it to "support" countless times.

They promise to pass it on to the team but it never improves. They don't care. They are now giving 100 Ads per day via dragon TV, but I can't access more than 20 (that's if I'm lucky) before it starts glitching.

@red-penguin said in Issue Dragon TV:

Happens to me every single day, for over a year now.

I've reported it to "support" countless times.

They promise to pass it on to the team but it never improves. They don't care. They are now giving 100 Ads per day via dragon TV, but I can't access more than 20 (that's if I'm lucky) before it starts glitching.

Who gets 100 ads per day, as far as I know 45 is the max? I have had glitches for a month or two. I find if I do then in small groups or after resetting the ad id it helps. It's annoying but they work for the few times I watch them. Honestly I'm only interested in watching enough to get the TV coins or Event coins/moves so the glitches aren't an annoyance enough to report or get worked up over.

@nynaevelan We have an event until tomorrow that gives 100 ads a day in Dragon TV.

@bettina-löffler I haven't counted them, but I don't think I am getting 100/day.

@bettina-löffler said in Issue Dragon TV:

@nynaevelan We have an event until tomorrow that gives 100 ads a day in Dragon TV.

I was just coming back here to comment I realized the change, as stated earlier I barely do the tv ads so I do not pay too much attention to the promos for them.

@dragonista Just click the "i" beside "Next Reward" and you can see all and how many.

@bettina-löffler yeah, again issue i can't get reward video have not load ?

@nelly-le-goff I heard PC users have problems. Perhaps you can try on an Android device?

@bettina-löffler I see that DC will let me watch 100 videos, but DC doesn't control the number of videos we receive from whoever supplies them. I have watched 43 TV videos, have had 8 videos not work right, which would make a total of 51 so far. Now I get "No Videos" message when I try to watch one. If it follows the usual pattern , I won't get more videos until tomorrow.
So even though I may watch 100, I don't get that many.

@dragonista If you are on Android, you could reset ad id in google settings.

I got the full 100 on 3 consecutive days over the weekend, playing on Android.

My Amazon Fire tablet can't make it to 20. And I do get worked up over it because it disadvantages me versus other players. I spend money on the account and I expect SP to provide a fair playing field.

Their constant blaming of "third party providers" isn't good enough. This is their game. If a third party they have brought in are failing in their duties, get rid of them and bring in someone else.

I actually transcribed a conversation I had with "support" the other day over this exact issue. As I cannot get any help via support, and they claim to have no actual complaints procedure (which beggars belief, in a multi million pound company), I was thinking of finding a relevant area of this forum to post it and start a discussion about it.

Actually, just found the following in Forum Rules:

"You are not allowed to publicly discuss, share private communication and disciplinary actions of Customer service, Social Point staff, Board Moderators and other forum users. Forums are here for community topics".

From this it sounds like I cannot post my conversation. So I cannot get support, I cannot officially complain about that lack of support, and I cannot even use the forum to discuss the details of my complaints with other players.