I am unable to make any purchases in both Dragon City and Monster Legends because the Microsoft Store confirmation mini-box won't open. Is this an issue for Socialpoint or the Microsoft store?

This is a n issue most likely for Social Point but I suggest you send in a ticket for both. FYI how is it you are referencing ML, there is no Microsoft Store version of ML, there is only ios, amazon and android.

Edit: I stand corrected, hmmm when did they release a MS version??

I'm not sure when it was released. I just got it this morning because I was curious if the problem was with just Dragon City. I'll let Social Point know.

What happens for you when you try? It works for me in both games. You could try clearing your cache to see if that fixes the issue. Or make sure you have the latest version in the game an/or Windows.

i'm having the same issue where i can't buy anything.
i'm on the microsoft store client and i have everything in order on microsoft account side.
this seems to be a socialpoint issue and i have send a ticket.
i have done erverything i can think of that would fix the issue but nothing has worked and trying to google any imformation about this issue leads to nothing.

When I e-mailed Social Point, they said to "contact Microsoft Support to resolve purchase issues as all the transactions are monitored by them."

Just got off with Microsoft and they've confirmed it's a problem with Socialpoint. Meanwhile, I'm stuck with a full piggybank but only 9 available gems.

@bryanr said in Unable to purchase gems:

Just got off with Microsoft and they've confirmed it's a problem with Socialpoint. Meanwhile, I'm stuck with a full piggybank but only 9 available gems.

Well they only have a Skeleton crew on weekends. If it's that important to you, if your game is connected to Facebook, use another device or an emulator to connect and make your purchase there. Personally the piggy bank is not a good investment to me, you make out better with gem sales.

Do you know if I can load a saved game if I purchase it from Amazon to create a separate payment method?

@bryanr said in Unable to purchase gems:

Do you know if I can load a saved game if I purchase it from Amazon to create a separate payment method?

As long as your game is linked to Facebook and you are logged in, then yes you can switch between the platforms.

The amazon app is only available on Android and I only have a PC. Do you know a different download option/payment method that I can use since the Microsoft store doesn't seem to work for me?

@bryanr said in Unable to purchase gems:

The amazon app is only available on Android and I only have a PC. Do you know a different download option/payment method that I can use since the Microsoft store doesn't seem to work for me?

If a pc is your only device then an android emulator is your only other option. You will need to download and install it. Then once logged into it, download and install DC and either the Facebook app or a browser with Facebook logged in. Then open DC and log into your account, Then you should be able to make purchases there.

Thanks for your help. I downloaded the emulator last night and payments are fine now.