I just signed in with face book to an old account I had but now I can't log back into it it just sends me to a new game how I get my old account back, if it helps I was lvl 81 my name was Ssundee
can't get my old account backPost count: 2226Reputation: 1399Joined:Location: Pittsburgh, Pennsylvania
@Daniel-Gomez Play through the tutorial then go into your settings to connect to Facebook. As long as you are logging into the Facebook account that your game was connected to, you should get a pop up saying you have a previously saved game.
Just make sure to select the level 81 game.
If you are logging into a different Facebook account, the game is not transferable. Once it is associated to a Facebook account, that is where the data stays.
can't get my old account backPost count: 1Reputation: 0Joined:
I have the same problem I saved game to fb and went on new device completed tutorial and when I connected to fb it doesn't give me option to load up my old account which I was lvl 72. Just loads the new level 12 account that I completed the tutorial on.so I went on old device and logged on to fb and gave me option to load the level 12 account which I did figuring they would give me the option to load up my level 72 Account on new device if I was on my new level 12 account.which it didn't but it also told me not to worry when I loaded my level 12 account that I can always load my old level 72 account just by logging in ANd selecting it..I spent loads of money and hours but can not get it to load meanwhile support just tells me to click options then login and then click claim after I finish tutorial which I finished and click options and never get a login button or claim option that they tell me to do.just a connect to fb option..also when I login on my son's iPad and his account it still has me has team leader of my team and level 72 which I can visit my island and etc on his iPad so my account is obviously still there..Hope someone can help as support hasn't helped out at all and just keep telling me to do tuturiol and click on options and buttons that it doesn't and won't even give me..ty
and pls help
can't get my old account backPost count: 3260Reputation: 1318Joined:
Hi and welcome to forum
Form your post i can say that there is 2 Fb accounts here ,, one linked to your level 12 and one linked to your level 72
1-Do you still have access to your level 72 game on any device or Pc ?
2-Are you sure that your game level 72 was connected to a fb ?
3- what is your team name ?
19 May 2013 - 4 October 2018