Please give me my monsters back. I currently have six monster stuck in arena 3 on offense and 3 on defense. Your game will not allow me to change them out or use them anywhere else in game. Please get them out of arena for me and you will not have to worry about me taking part in your broken arena any longer.

This forum is mostly moderated by players. For this issue I suggest you submit a support ticket via the game, there are instructions in my signature. Please give as much information as possible when submitting your ticket and I also suggest you change your tone to get the quickest and best service you can. One little pointer though, have you tried to change your defense and attack teams? I know you cannot use your defense team monsters anywhere else in the game, but I thought the attack team would still be available elsewhere.

Also keep in mind they do not work on weekends, it is now close to 10 pm where they are, so they will not get to your ticket until Monday at the earliest, since this league ends on Monday afternoon, you may be able to get them out quicker than support getting to your ticket.

I've tried changing all monsters, any attempted change locks my game/kindle up and then requires a manual reset. I've submitted a ticket but going by resent experience that wont help. Guess I'm out six of my strongest monsters with my highest runes. Real glad I spent money on this...sarc off

Now idk if my ticket even went through as I've not received the automated e-mail I got last time I needed to open a ticket.

@San said in I would like my monsters back.:

I've tried changing all monsters, any attempted change locks my game/kindle up and then requires a manual reset. I've submitted a ticket but going by resent experience that wont help. Guess I'm out six of my strongest monsters with my highest runes. Real glad I spent money on this...sarc off

Now idk if my ticket even went through as I've not received the automated e-mail I got last time I needed to open a ticket.

As i answered you in the other topic, i would recommend downgrading. I haven't tested the upgrade changes yet in android because i am on the edge and i dont want to drop leagues before it ends.

@San What version of Fire do you have? What happens when you try to change your team? What steps are you taking that it is not saving? I just tried it on my 6th generation Fire before and after the update and it let me change my defense team. Now I am crossing my fingers and toes my defense team will not lose any trophies just for changing my team.

@Nynaevelan Fire (5th Gen) is the devise model. If I try and change any monster the game goes dark. After a minute I get the "Something Went Wrong" reload option (on the dark screen). At this point I can do nothing but hard reset my Kindle as nothing else will work. The reload option if selected goes away but the game does nothing and I can do nothing.

This is hugely frustrating as my teams currently stuck in PVP are not only not my best Arena options but I also need two of the monster stuck there for dungeon/war. It is seriously handicapping me in my team war as I have a monster with 3 Xrunes stuck in Arena and need use a far far lesser runes Monster and cannot compete as I should. My ticket has gotten no response, in fact IDK if they even recieved it as I received no confirmation email.

@San Can you private chat me your ticket numbers or game id? Perhaps I could ask our ML community manager to speak with CS to see if that would help get it resolved. They are not back to work until next week though.

@Nynaevelan I don't even know my ticket# as I said I've received no confirm email that the ticket was even received. Wait so that means I'm out my monsters for at least a week?

@San said in I would like my monsters back.:

@Nynaevelan I don't even know my ticket# as I said I've received no confirm email that the ticket was even received. Wait so that means I'm out my monsters for at least a week?

No they will be back Monday. You only sent the one ticket??

@Nynaevelan Yes of course I opened just one ticket. Should I be opening more than one for the same problem?

@San said in I would like my monsters back.:

@Nynaevelan Yes of course I opened just one ticket. Should I be opening more than one for the same problem?

Without the confirmation email back that they received it, yes I would suggest sending another just to ensure they got it. Did you send it from the Fire? Try creating it using the support link at the bottom of the forum page, the Contact Us link.

@Nynaevelan I opened the ticket via my desktop not mt kindle. I will open another now, Contact Us is the route I took for the prior ticket and the one I will use for this one also.

@San Opened another ticket, upon submitting the webpage said it was received. however I did not receive a confirmation email yet again.

@San said in I would like my monsters back.:

@San Opened another ticket, upon submitting the webpage said it was received. however I did not receive a confirmation email yet again.

It is weekend don't know if that makes a difference.

@San As long as you got the confirmation that it was sent. I don't always get the automated response either. Now, all you can do is wait and be patient. Support gets thousands of reports and this is the weekend. Unfortunately, support does not work weekends. Give them a few days to respond.

Nyn has also passed the info on to the CM. Just give it a couple days.

@LilCricketPa Why would they post a update then leave? Why does every update recently make this game less fun. I should have have just avoided the update altogether and I wouldn't be stuck with a less than optimal team in Arena with no way to change them. This is also hurting me and my team because I cannot use my strongest monsters in our team war. TBH in the past support has been dismissive and unhelpful so I hold out very little hope they give a damn.

@San I do understand your frustration and it is because of things like this that I never update as soon as an update comes out. I wait until others do it to see if there are issues with it. And I am not just talking about ML or DC, I do not update any software right away and I make sure all my devices have auto-update turned off for everything. In fact one of my duties at work is to be on the Testing Team that tests new updates with our software just to ensure they do not have any adverse or unexpected problems.

@Nynaevelan Thank for understanding a lot is my frustration coming through in these texts. At this point I would just like any and all of my monsters removed from Arena I no longer want any part of it. I've already spent a great deal of real $$ after beta to set up a functional team within the rules. A season later the rules change and make everything I purchased either completely useless or very near useless. Support was dismissive. I now need to actually spend more just to undo what is now a unhelpful set up. So not only has trying to be able to play in Arena cost me but it is still costing me.

@San Have you tried going into settings -> Applications -> storage and then clear cache. Restart the Kindle. See if that fixes the issue.

When I have had issues sometimes just clearing the cache on the game and then restarting fixes it for me. I have had issues with the Kindle and Monsterwood and this usually fixes it.

@Suzznee Thank you for the suggestion. Cleared the cache but still have the same issue. If I try and change a monster in Arena it will lock my game up at "The Something Went Wrong" screen with reload. Reload nor anything else will work at this point and I need to reset my Kindle.

@San a last resort thing to try is to delete the app, reboot, then do a fresh install from your App Store. As long as your game is associated to a Facebook account, you won't lose any data.

Not sure if you fixed it for me Fox or if it was the start of the new season but I can now change my monsters in Arean.

@San said in I would like my monsters back.:

Not sure if you fixed it for me Fox or if it was the start of the new season but I can now change my monsters in Arean.

So it is working now on your Fire? Can you change them or it just released the previous monsters?

@Nynaevelan I've change them, shut down , changed them without locking up on the kindle. Seems to working as it did prior to the update.