Hi : )

This is the new tutorial for how to send a ticket - Based on our Hero's one Jerry999 -

1St From Mobile:

Look for the "options" button at the top right corner of the game

Then click Support

You will find many help topics ,you can search for the problem and try the suggested solution

If the suggested solution didn't work scroll down to the question "" Was this helpful ?""" and choose No

So Contact us will appear

then choose proper category usually report bug

and notice you can attach screenshots
- Describe your issue with as much detail as possible. Just sending "It does not work" does not really help support finding the exact issue. You can tell Them:

• When is happened
• Buttons your pressed
• Is it happening to a specific building or monster or all of them
• What steps have you tried to see if you can solve it
  Be as detailed as you can. The more information support have, the easier it is for them to try and reproduce it

Ask politely and note that Support get hundreds of tickets daily so give them proper time to process your ticket ,, Also they don't work on weekends"

2nd from Facebook :

In Case you are playing only on PC , or you cant access your mobile game

Click the Yellow link located beneath your game that says Help and Support.
And notice your Facebook id is there too

then you can browse the FAQ or search for your problem and try the suggested solutions
if the suggested solution didn't work then click "contact us "

then fill the form with all data required

**Remember

- Describe your issue with as much detail as possible. Just sending "It does not work" does not really help support finding the exact issue. You can tell Them:

• When is happened
• Buttons your pressed
• Is it happening to a specific building or monster or all of them
• What steps have you tried to see if you can solve it

Be as detailed as you can. The more information they have, the easier it is for them to try and reproduce it

1- if your game is already connected to mobile device then you should send the ticket from the mobile instead as this give the support all the data they need to collect**

2- To Ask politely and note that Support get hundreds of tickets daily so give them proper time to process your ticket ,, Also they don't work on weekends"