Fellow Gamers:

I have seen many posts today from users who are questioning why they did not win the race even though they were in first place but only on lap 4....etc.

Folks it is stated in game, in the notes from the Producer and in the Help Tips you MUST reach lap 5 in order to qualify. You do not begin to get any of the rewards if you have not qualified, so your position in the race does not matter without qualification. If you are still listed below the **NON-QUALIFIED PLAYERS ** banner when the race ends than you do not get any prizes. If you are above the banner, then your position in the race determines what you qualify for.

Also, if after the race ends, when you get the banner for your position, if it says You Didn't Qualify then again you are not eligible for any of the rewards, regardless of what position you were in. If your banner is red, you did not qualify. If you banner is green, then you did and you are eligible for rewards.

I am not sure what else must be said for users to understand this, SP gives you all the information you need to tell if you qualify or not, so please if this is hard to understand, please explain where you are having trouble understanding, perhaps SP could change the wording to make it more understandable.

Notice the new banners in facebook and android.

So the race is over. You have reached LAP 5 or you won the race. Now what?

Please follow the screenshots and list below to claim your prizes

1. Right side of screen click the claim button
2. Pop up tells you race is over
3. Hit claim button again
4. You will be transported to Heroic Race where you will get pop up telling you where you finished
5. Next Screen, right side click green claim button
6. It will show your prizes
7. Pop up tells you items are in storage, bla, bla

Pictorial does not necessarily correspond to numbered list and you will only get the prizes for your place in the race!

If the items are not in storage, wait a sec or 2 then close game out. When you log back in, they should be there.

If after all this, they still aren’t there, send a ticket to support. Instructions can be found in my signature line.

@Nynaevelan I am the qualified racer in heroic race mr. @Nynaevelan I'm lap 5 in that racing competition. I'll skip the race so it's gone. I do not know? I will not click the claim the prize anymore. then not return. It's different because the game is lost. the jungle island now stands. maybe you can fix it! and check my account. please! thank you.

If you qualified then you should click the claim in the banner on the right to claim your prizes. If you have clicked that and you have not received your prizes then you need to submit a ticket to support.

Instructions on how to contact support is in my signature.If you qualified then you should click the claim in the banner on the right to claim your prizes. If you have clicked that and you have not received your prizes then you need to submit a ticket to support.

@Nynaevelan What I mean is that the heroic race is no longer in my banner! it has been replaced by jungle island. and my point is how to claim my prizes coz i am a qualified player. I am # 1 in the racing competition and I reached lap 5.

@Perry-Platupus said in Heroic Race - Did I Qualify to Win?? - If you raced, Please read!:

@Nynaevelan What I mean is that the heroic race is no longer in my banner! it has been replaced by jungle island. and my point is how to claim my prizes coz i am a qualified player. I am # 1 in the racing competition and I reached lap 5.

As I stated in my reply you need to hit the claim button on the right banner!

@Nynaevelan  It's no longer here because the jungle island has been replaced. how do i clicked what are you saying? is not it here oh? see

@Nynaevelan you may be able to record the name again. please check my account.

@Perry-Platupus said in Heroic Race - Did I Qualify to Win?? - If you raced, Please read!:

@Nynaevelan you may be able to record the name again. please check my account.

Did you read my response at all? If you claimed it and didn't get your prizes then submit a ticket. If you do not have the claim button, then submit a ticket.

@Perry-Platupus When people respond, you have to read their answers.

If you claimed the prizes, and they are not in your storage then you need to submit a support ticket. We cannot fix your game. Only support can do that.

@lilcricketpa I moved your info to the first post so it is always on top.