I noticed several battles in our team wars where the player clearly won the battle but it did not record in our War Stats and the war coins were not awarded. In several examples, the opponent showed defeated and the winner had 3 monsters alive; however, the war coin circles were all blank gray. In other instances, the war coins won did not match the number of monsters still alive.

I did a manual tally of our last war and found 11 battles for 8 different players was not recorded correctly. This resulting in a shortage of 21 war coins for all players on the team.
The total number of victorious attacks was correct.

It's easy to spot the problem. In the war log, the incorrectly recorded battles show a win with zero war coins. I'll upload screenshot examples of some of them.

I already submitted this to support; however, I don't believe they actually looked into it or took me seriously. They simply closed the case with assurances that everything was fine. The math proves this is a real problem and I have a spreadsheet tallying each battle and can clearly show the bug if anyone is interested.

In this image Cristian Chicea won the war with 3 monsters alive, but was not awarded all three war coins. Manual tabluation of war confirms coins are actually missing and this isn't just a display issue.

In this image, Leo Cao won the war with one monster remaining. No war coins awarded, confirmed by manual tabulation.

In this image, Crista King won two battles with 3 and 2 monsters remaing. No war coins awarded, confirmed my manual tabulation.

I have several more examples of the problem...but they are the same as the above examples.

@David-Bjurman-Birr that really stinks. I just checked my team's last 3 wars and could not spot a single instance of this. Are all of the examples you have provided thus far from the same war? Has the war ended?....Actually I found an instance of this in the 4th war log I looked at. I will be posting to support and then here.

This is cleary something to look at @Fox

@Kaiju This happened in our last war (completed) and I have not yet seen this is current war; however, I'm keeping a close eye on it.

Looking back, It has happened in several past wars. Based on my quick look back at the last few wars...it does seem to be happening to the same group of users.

I contacted one of the users, thinking maybe she was using an old version and found she was using the current game version (5.6) on iOS.
Another user reported that the game might have quit or crashed after he won the battle, but wasn't 100% sure. He was 100% sure he won each of the battles.
I'll try to see if there are any correlating factors with the others

@David-Bjurman-Birr The following screen shot have been submitted to Support as well. Note that NoodleBowl should have gotten 3, but got 1 and Luong should have gotten 3, but got none.

@Fox If you do look into this, here is the manual tabulation summary from one war log. Happy to send you full log if you want it.

Actual Victories 76
Recorded Victories 76
Coins Won 196
Coins Awarded 175
Incorrectly Recorded Battles 10
Missing coins 21

@David-Bjurman-Birr Did you lose that war? The first example I found was in a war that we lost.

@Kaiju We won it. Only lost one war so far

Okay they aware of this now so lets wait and see

Mmmm fight you players with 0 coins.. ??

@Juan-Eirin said in BUG with war coin totals:

Mmmm fight you players with 0 coins.. ??

yeah this is the first question came to mind , if you attacked a base with 0 coins and you won you will get nothing even if your 3 monsters survived

so all screenshots above can be explained by this

@Haka-Taka said in BUG with war coin totals:

yeah this is the first question came to mind , if you attacked a base with 0 coins and you won you will get nothing even if your 3 monsters survived

so all screenshots above can be explained by this

The game lets you attack a base with zero coins? You know that would be a pain. I assume my players know what they are doing.

@Kaiju
it will display a message that attacking that base will give 0 coins so are you sure you want to attack ,, and yes if you chose to do then you can

@Haka-Taka @Juan-Eirin @Fox That's a possibility that I did not consider! Thank you.

Perhaps this isn't a display issue at all as suggested by support, but a player issue

@David-Bjurman-Birr
contact your teammate and ask if they are sure that base were having coins ,,

sometime there is a graphical glitch where player see for example 3 coins on base but it is 0 actually so he might not get the warning message

The easiest way to find out is count how many war coins were won by other members of your team during that war from the one that yielded 0.

If others have already won 15 from that island, you know some of your players were being silly.