I started playing this again on google play, and linked it with my facebook but when I continued my progress from my facebook I lost all of my in game purchases that I had made since starting over. I would like to get my money back or at least be able to use my purchases. What can I do?

Hi and welcome to forum

can you explain in more details ?? what i understood is

you loaded the game again on android and after finishing the tutorial you tried to link it to fb ,here the game will ask you which progress you want to keep did you chose android progress so now your fb one is lost and over written with level 2 or 3 game ?

You mention starting over, was the first game connected to FB as well? Sounds like you might've been given two games to link and chose the wrong one?

You can try logging into your game on a pc, is it still there? If so, uninstall the game from your mobile app, then reinstall it, finish the tutorial and make sure you pick the right one.

If it is not there you can try submitting a ticket to support but I am not sure if they will be able to help you. As to getting your money back, again I am not sure if they can help you because you picked the wrong one and the verbiage does ask you if you are sure and it warns you that you will lose your progress.

@Haka-Taka No I chose the older facebook one so I still have all my levels and everything but I lost the purchases I made on my android one.

@Bruce-Hamilton Yes I first played it on facebook many years ago.

@Nynaevelan Thank you. I will try this first.

@Jeremy-Richard-Griffith
So when did you did your purchases ??

If you played tutorial til level 2 , then bought few gems then connected your game and chosed FB progress then it normal to lose those gems with lv2 game .

@Haka-Taka Yeah that's pretty much what happened. Is there anyway to get them or my money back though?

@Jeremy-Richard-Griffith
Try google refund

To claim a refund:

Open the Google Play Store app
Tap on the Menu icon and choose My Account
Select the app or game you want to return
Tap on Refund
Follow the on-screen instructions to get your money back and uninstall the app or game.

and i will ask tomorrow sp if there is anything they can do

@Haka-Taka Thank you and I will try that now.

@jeremy-richard-griffith said in How do I get my money back?:
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I started playing this again on google play, and linked it with my facebook but when I continued my progress from my facebook I lost all of my in game purchases that I had made since starting over. I would like to get my money back or at least be able to use my purchases. What can I do?

how to decide the issue?