I have a social problem link my account to facebook and the reward they did not give me could the reward when linking with facebook

@Loli-Shooter Topic title is too long.

You can submit a ticket to customer support through your in game link. However, the offer often appears when it should not. If your game was linked to Facebook prior, you will not get the gems.

to get the reward you have to start on mobile first then link it to new FB which you never played the game on
if you played on FB first , then mobile then linked you got nothing but always sending a ticket deserve trying , as shown here
https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support