I recently hatched a monster and placed it in the vault. Then I feed it to level 40. When I got in the vault a day later to feed the monster to a higher level. The monster has lost all the access buttons (Feed, Move, Rune, etc.) I lost all access to the monster in the vault.
I requested help from Social Point but the reply was that a monster used anywhere would lose it access in the vault. This was a meaningless excuse for the vault problem. Since I have not used the monster anywhere else, the excuse provided by Social Point does not apply to my case. So, there is a glitch in the vault that will disable all the access button in the monster.
The reply from Social Point brought up a very serious problem with the vault. If a monster used anywhere else will lose it access if it is stored in the vault, then the vault is totally useless. First of all, it cannot store a monster & allow the monster to be accessed & used. Then, by disabling all access to the monster, the vault actually kills the monster. What kind of nonsense is that?
My problem did not end there. After I got the meaningless from Social Point, I signed off the game. When I get back to the game about an hour later. I noticed that 50 gems went missing. I had 321 gems before but the gem count changed to 271 gems. (I did not use any gem for anything.)
If anybody out there has encountered similar problem before, please post you comment here.I would like to know how serious is this problem in this game.