Getting items in bunches, I finished the event in a day or so, but there was no "claim" button, and now everything is back to zero, I can't get any items, and there is no Mystery in my storage!

What is this?

@Archer160 Send in a ticket to SP from within the game. Include your screen shots as proof.

Look at the answer I got from the SP staff.

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Unbelievable. I'm speechless.
In case it wasn't obvious, the Mystery in the habitat has been there since the Zodiac Maze and has nothing to do with the current challenge.

//edited: Private conversation (including a conversation with customer support) is not allowed to post in the forum.

And he continues to blatantly lie to me, adding insult to injury:

Thank you for replying to us.

I have cross checked your account once again from our end to make sure that the information which I provided to you is accurate.

Upon checking the logs, you have acquired only one Mystery Monster till date and that is on May 16, 2017, from the challenge event. There is no discrepancy of any monsters in your account.

Hope this information was helpful to clear any confusion in this case.

Have a great weekend!

My response:

That is simply untrue!
How can that be right if this Mystery has been sitting in the habitat for at least 2 months?
Don't you have a log of when I hatched it?

I was not able to claim a Mystery from the current challenge, let alone hatching one and putting it on my (currently full) legendary habitats containing water legendaries.

I repeat, I expect justice to be done and that is to give me a Mystery egg.
Had I known this bug to happen, I'd have bought it for 1 gem instead of getting the last gold item.

Yikes! It seems they seem bent on denying the issue unless some kind of absolute proof is presented, it's best to contact @Fox about this.

@Archer160 Hey, I sent you a private message. We gonna figure this out ;).

But please, don't post private conversations (that includes even a conversation with customer support). It is specifically stated in the forum rules.
Thank you

Miracles do happen:

The egg is indeed in my storage.
Please mark as solved.

Thank you Fox, I won't post any future private conversations.
Posted this final reply for closure.

Congrats Archer but had to remove the conversation part
as fox mentioned before it is against forum rule -- Not sure why though --

I can perhaps understand why one shouldn't state the name of the SP costumer support representative, but the policy of not publishing the conversation doesn't make much sense to me.

I think it's fair to quote their replies even if they're not satisfactory, as said maybe without names.

@Archer160 said in Solved--Couldn't claim Mystery:

I can perhaps understand why one shouldn't state the name of the SP costumer support representative, but the policy of not publishing the conversation doesn't make much sense to me.

I think it's fair to quote their replies even if they're not satisfactory, as said maybe without names.

Same , maybe you can try convincing fox