Greetings to all.

I have a problem with the account of my little boy.

This problem occurs while I am logging to Facebook with his Dragon City game.

I enter his facebook name, his facebook password. The game asks me : Do you want to start a new game from scratch? I say no, I want to keep current game because he's level at least 40.

Then...nothing happens. I am not logged with the facebook profile and do not earn 10 gems.

A few monthes ago, my son played on two different tablets and in the two tablets (an IOS and an Android) his game was connected with a facebook account and there was no problem.

End September the former facebook account of my son was deleted and the email account used to access his facebook account too. I wonder if it is related to the problem we now have.

The connection problem appeared while I was logging on IOS and while I was logging to facebook on Android, exactly the same problem.

I wonder : does someone have the same facebook connection problem, and foremost, how can I solve it?

Thanks to all trying to help me.

Unfortunately his game is linked to that facebook account, so if it was deleted he most likely lost his progress. If you knew his game id and/or the facebook account name you could try to send in a ticket to support.

@Frenchlover The only thing to get back his game is to reactivate this old facebook account.

@Nynaevelan How can I send a ticket to support?
I have seen

Unfortunately for me, I have no button "Report a problem" when I go to the Options
(gear button). Is it impossible to send a ticket to support when one is not logged on to Facebook?
Thanks to anyone trying to help me.
Edited. No active links are allowed here.

See THIS thread it shows you how and you do not have to be linked to be able to get to the support options.

Thanks for your quick answer. I have just sent my ticket thanks to you.

I have had the confirmation the ticket has been sent, but it will take a while before I have an answer...

Therefore, I would like to ask :

1. Can I save my Dragon City game, even without any Facebook account connected?
2. What files, and where on the android tablet, contain my Dragon City game? (for instance, in the dragon city folder, it could have been a dragoncity.sav. Unfortunately, I have seen no such file in the Dragon City folder)
3. Is is necessary, to access these Dragon City save file, to "root" the tablet? (It is currently unrooted)

Thanks to those trying to help me.

@Frenchlover I don’t know much about the rooting or accessing the files or folders on a phone or tablet so can’t really help much with that.

What I can tell you is that if your game is not connected to a Facebook acct. there is no “safety net”. Meaning if something should go wrong with your game, or you make a purchase and don’t get what you paid for, support cannot help you. They access your account through the Facebook data.

@LilCricketPa
Could I have a "safety net" if I connected my Dragon City game to a google account?

I suppose that, in this case, the game can only be accessed on Android devices (tablets, phones, Android emulators like Bluestacks probably, but not on a PC from the Facebook account)?

@Frenchlover You can go into the settings on your mobile device and connect to your Facebook. This is actually your only real safety net since this is the data that support uses if they have to access your account. They will not use your google data.

Through Facebook, all of your devices are updated anytime you play your game, and it is saved no matter which platform you are using. I am not familiar enough with Google Play so can’t speak on how it is. I just know that support uses your Facebook data if they have to access your game.