Has anyone here ever got a refund for anything from SP ie; a monster refunded after being miss sold or similar?

@ignored yes I know of several cases that refunded gems in a mistake that was maid by player him/her self. this was in ML

I have gotten refunds in Dragon City for gems accidentally spent. I’ve gotten a Dragon for completing a task such as associating to Facebook. Have also gotten Dragons returned after accidentally selling them. Can’t speak on Monster Legends though.

@Fox I have a team member who accidentally (due to his game freezing/lagging) use 700 elementium on ranking an electrix during one of the race tasks. He hasn’t used the cells (obviously - who in their right mind would?) and has been directly in contact with support who have been horrifically unhelpful.
This is an absolute joke! Can you help him please?
He has sent plea after plea. All he wants is he elementium as he was planning on buying a nemesis when they come on sale!
All he’s had is people saying you don’t do refunds even though I’ve seen people make this mistake in previous races on the fb groups and getting their elementium back as it was clearly in error (on pandaken for example)

You probably have the same chance of getting the elementium back as getting something good out of one of their loot chests. They pick and choose who they refund, it's random.

Unless its actual money your trying to get back in which case it's 100% gone and already laundered through a bank in Cyprus and invested in a Russian shell company

@Cassandra-Verity This happened to me once too. Elementium is the rarest item in the game and all too easy to use accidentally when ranking monsters. I spent a ton of elementium ranking a Firesaur in the last few hectic minutes of a very close team race, LOL!

Several tickets later, I was able to convince someone to help me. It took a lot of patience and persistence.

I think this is a UI design issue and that the game should confirm intent with high impact tasks like kicking a player, selling a high-value monster, using elementium on low value cells, etc.

Thanks @David-Bjurman-Birr . Hopefully @Fox can help him to try and get it back. They should definitely include something (similar to gem alert you can put on) to confirm elementium ‘purchases’. That would definitely reduce the risk of this happening!

Fox said they are working on elementium confirmation option like gems one so we hope this can save the day

As for the ticket ,, it is very bad timing --weekend & Christmas - so it will take longer to process tickets and so , hope you get it in the end

@testcyp In case of real money you ask for the refund through google and apple not sp

something similar has just happened to me yesterday 01/26/2018. the account was frozen for a few moments during a normal monster rank increase of a race node. When pressing rank up, use elementium to raise a normal monster, obviously you did not want to do that, and use 205 elementium cells. I was saving these cells to go up in rank to faraday. Definitely, they have to do something with UI to get a window to ask you (if you really want to use those elementium?). now send a comment to the monster legends service to see if I can get a refund of my elementium cells. I would even be willing to pay about 200 gems or 10 dollars to solve the problem

@Fox Why is there no warning on this. I lost a bunch this race because it just goes through and doesn't ask. Nothing worse then losing these on ranking a dang pandaken for the race. I really wish they would put some kind of way that it would ask if we spent these before we lose them. I have lost a bunch this race cause of the same issue. Please put some kind of warning on these.

Hi @Suzznee, it's coming in the next version.

@Suzznee said in Refund:

@Fox Why is there no warning on this. I lost a bunch this race because it just goes through and doesn't ask. Nothing worse then losing these on ranking a dang pandaken for the race. I really wish they would put some kind of way that it would ask if we spent these before we lose them. I have lost a bunch this race cause of the same issue. Please put some kind of warning on these.

I agree, lost 71 e ranking a C, that's right a C. I think my blood pressure skyocketed when I saw that.

I went to the orb shop and I accidently pressed twice so when I went in I bought a orb that costed 40 gems now I have 149 please help me

@ignored Yes I Accidently spent 40 gems because of the orb shop and I had 189 now I have 149