So just 1 or 2 hours ago, I was playing dragon city with 100 gems. When i logged back in, I have 26 gems all of a sudden. Can you help me with the issue?

@Mohamed-Haikel Hi and welcome to the forums. For the most part, the forums are player maintained. All we can do is provide advice based on prior experience in game. Unfortunately, when gems come up missing, it is usually our own error through speeding up a breeding, hatching, gem crafting in Ancient World, etc. You should check your settings to insure that your confirmation button in set so that it will ask if you’re sure when you are about to spend gems.

You can submit a bug report through your in game link. Customer support can tell you what happened to your gems, and often for a first time error, they will refund them. Although this is not a promise. It’s all up to customer support. Instructions are in my signature line.

@Mohamed-Haikel said in Sudden loss of gems:

So just 1 or 2 hours ago, I was playing dragon city with 100 gems. When i logged back in, I have 26 gems all of a sudden. Can you help me with the issue?

If you confirmation button for spending gems in the settings is activated you still have to be careful with crafting jewels in Ancient World. The confirmation button does not work there. So if you click quickly while crafting jewels and you run out of platinum, it will take a lot of your gems instead.

I am Mohamed Haikel, I cant sign in as the original for some reason. Anyways, I'm pretty sure I did not spend ANY gems. At this moment right now, my gems suddenly went up by 1. From 26 to 27 without me even doing anything. What kind of bug is this?
I literally just logged back in AGAIN and this stuff happens.

I've been playing dragon city for years (Well technically I stopped playing in 2014 - 2016) and never experienced this kind of issues until now

And i'm the kind of guy that doesn't BUY gems, i'm a bit ***** because those gems are my hard earned gems.

(Edited for language. Please refrain from cursing as this site is open to all ages)

@Mohamed-Haikel22 I believe in my first response to you, I explained the steps you needed to take. You will get no where on this forum making multiple posts about the same issue.

We cannot look at your data and tell you what happened to your gems. We cannot issue any type of refund. I can tell you though that projecting an attitude won’t get you very far. When writing to support, you need to be as clear as possible and being polite doesn’t hurt either.

@LilCricketPa
I also lost 230+ gems without any reason or spending. Even i didnt buy any dragon or speed up anything

@Syed-Zohaib Locking this thread because people aren’t reading the responses anyway. If they did, they would see that they need to submit a detailed bug report so that customer service can check the data to see what happened. In most cases it IS user error. In Ancient World, gem crafting often leads to people accidenly spending gems. In regular world, people often try to zip past the pop ups and can make an accidental purchase quite easily. Or after earning gems they close out the game before it gets time to save the data. The only way of knowing is a bug report.

You also want to check your settings to make sure you have selected the confirmation button so that if you try to spend your gems you will be asked if you are sure.