I am playing Dragon City on iOS IPAD 10.3.3. Been playing for a couple of years. The last few days I have had trouble loading the game, particularly after the the last update on 12/20/17. The game would randomly load, and now it won't load at all. I can't submit a Support Ticket since the game will not load. So frustrating after investing time & money. My other games and apps are working fine. Hope I'm posting this in the appropriate thread! Can you help?

@KB Since you are still having this issue, and it is holiday season, it would take a few days before you get an answer so there are a few things you can try in the meantime.

First, delete the game as well as any unused apps or other forms of clutter...screenshots, music, documents, etc. Clear your cache files. Update your IOS if you can. It is now up toversion 11.2. Completely shut down your device for a minute to insure that all background apps shut down. Reboot and install the latest version of Dragon City from your App Store. As long as your game is associated to a Facebook page, you should be ok. If you have to play through the tutorial, just be sure you select the correct game when you log back into Facebook.

Hope this helps.

@KB if you still have issues after that, you can contact support through THIS LINK

@LilCricketPa I deleted a bunch of clutter & apps as you recommended, however since my iPad is 4th generation, it is not compatible with iOS 11.2. The game still does not load. I did not connect my game to Facebook, so I can't access it there either. I will try contacting support via the link to see if there's anything else I can do to retrieve my game & data. Hard to walk away from Level 60. I appreciate your assistance!

@KB Hi, did you get an answer to your problem? I have the same issue