I am playing Dragon City on iOS IPAD 10.3.3. Been playing for a couple of years. The last few days I have had trouble loading the game, particularly after the the last update on 12/20/17. The game would randomly load, and now it won't load at all. I can't submit a Support Ticket since the game will not load. So frustrating after investing time & money. My other games and apps are working fine. Hope I'm posting this in the appropriate thread! Can you help?

@KB Since you are still having this issue, and it is holiday season, it would take a few days before you get an answer so there are a few things you can try in the meantime.

First, delete the game as well as any unused apps or other forms of clutter...screenshots, music, documents, etc. Clear your cache files. Update your IOS if you can. It is now up toversion 11.2. Completely shut down your device for a minute to insure that all background apps shut down. Reboot and install the latest version of Dragon City from your App Store. As long as your game is associated to a Facebook page, you should be ok. If you have to play through the tutorial, just be sure you select the correct game when you log back into Facebook.

Hope this helps.

@KB if you still have issues after that, you can contact support through THIS LINK

@LilCricketPa I deleted a bunch of clutter & apps as you recommended, however since my iPad is 4th generation, it is not compatible with iOS 11.2. The game still does not load. I did not connect my game to Facebook, so I can't access it there either. I will try contacting support via the link to see if there's anything else I can do to retrieve my game & data. Hard to walk away from Level 60. I appreciate your assistance!

@KB Hi, did you get an answer to your problem? I have the same issue

@catapinzon Hi, sorry for the long delay. I pretty much gave up after multiple attempts at installing upgrades over several months. Nothing worked. Then out of curiousity I tried to connect again last week, over 7 months later, and the game loaded. My progress was saved, and of course the game has evolved in 7 months, so I need to learn all the new stuff, but haven't spent the time yet. I did, however, connect my game to Facebook should this happen again. My game is intact and I am thankful to the team for restoring it and my progress. Thanks team! I hope your game is restored too @catapinzon. Good luck to you!

ever time i login and start doing my dragon city i can do a few things then it says server errorand kicks me off then i have to do it all over agian and it aint fare cause i lose alot of dragons and my husband is haveing the same problem please fix it cause i have been playing this game for awhille now

@vicki-hum Clear cache, let it load long enough until everything shows up. Sometimes on browser version it helps to skip the requests of friends. Also make sure that you have a stable internet connection.

@KB .......

@김은주 said in Game will not load:

@KB .......

Why?