So just a few hours ago I was trying to connect my account named BANANAS level 59 and at least $150+ on this account, I play the game everyday and now I can't, so I decided to create another facebook account, so I did after the same number I used for a different facebook account so I guess my facebook was deactivated or something and I have no idea where my account is linked to. I have had no support, I contacted them and it didn't help at all.

@Nuggetninja2307 Your game can only be linked to one Facebook account. If for whatever reason your Facebook account is deactivated, your game will be lost. Unfortunately, that is where your saved game data is located. You will have to contact Fac3book to find out why the account has been deactivated, and what you can do to get it restored.

@Nuggetninja2307 the thing is, I’m not even sure which account is used for monster legends, if it comes that I lost 150+ dollars because I can’t login to a Facebook I’m gonna be extremely ticked, the staff of the game must be able to retrieve my account, other games do it, why can’t this game just ask for verification of ownership? I already see you guys get bad reviews on the App Store saying you have terrible support. Just please.

But also, I just got a new phone, iPhone 8s and when switching over monster legends, I wasn’t logged into Facebook, but somehow I still had the game. I just want my account back and to use my 3-4 years of work.

So now you have 2 Fb accounts ? old one deactivated .which your game is linked to and new one with level 2 ML ??

i am not familiar with ios backup but it is possible that you can still play your game , only you canot use FB features like asking for stamina and so

the ideal solution is to contact FB and re activated your account .. it is doable

Thank you for telling me this, I tried I have no idea what is connected to what and tbh I'd rather not use facebook, I want my account back as I have been recently been craving the game and having fun, please don't let me down and help me get my account back an prove your support is better then told to be.

I'm not even 100% sure if its linked to that one, like I said id rather not use facebook.

@Nuggetninja2307 Unfortunately, we can not do much to help you. The forums are basically player maintained. You can try sending a ticket to support but since you are unsure of where your account is and what Facebook account it is linked to, if any....I am not sure how you think any one can help.

Again, Facebook servers are used for saving your game data. It is what support uses to access your game. Without that info, they cannot help you.

I would suggest you figure out what account your game is attached to and work with Facebook to reactivite it. Although having multiple accounts could be the reason they deactivated it.

@Nuggetninja2307 If you elect to play and not link to Facebook, you will lose the ability to use certain features as Haka said. You will also not be able to get support since they use your Facebook data to access your account.

I just want my account back, not wanting to have Facebook for the account idc what features are disabled, I can work on maybe linking Facebook to the account some other time, I can’t do much about the Facebook thing. Some way my progress was transferred without Facebook to a different phone, and I want to use that way

@LilCricketPa
actually he can get full support even without connecting to FB at all .. the problem when he lose his device or rest it for example

@Nuggetninja2307 said in HELP. THIS IS TICKING ME OFF (LOST ACCOUNT):

I just want my account back

Then contact FB not SP . and if your game is connected to the deactivated account

then there is no way to re connect it to another account ,,

@Haka-Taka then how can I

@Nuggetninja2307
https://www.facebook.com/help/103873106370583?helpref=faq_content

Plzz recover my account lv 54

Can you read cover my account it's username is called Bill and I don't know if I saved it

@dylan-brodhurst-hill sorry thats to little information, was it connected to google play or Facebook?

I have an account that was connected to google play services and need to transfer it to an iOS device can u help me, the account was on lvl 56 (I think) and is called: Bye Bye Oh Wait Hi

@abdulaziz-issa said in HELP. THIS IS TICKING ME OFF (LOST ACCOUNT):

I have an account that was connected to google play services and need to transfer it to an iOS device can u help me, the account was on lvl 56 (I think) and is called: Bye Bye Oh Wait Hi

The only way to do that is thru Facebook.

But how thru Facebook???

@abdulaziz-issa said in HELP. THIS IS TICKING ME OFF (LOST ACCOUNT):

I have an account that was connected to google play services and need to transfer it to an iOS device can u help me, the account was on lvl 56 (I think) and is called: Bye Bye Oh Wait Hi

Please check this announcement for iOS devices:
https://forums.socialpointgames.com/topic/14629/new-apple-sign-in

I also have a similar problem. If anyone can help that would be greatly appreciated.

I am still logged into my account on my tablet, but I want to transfer my account (login) onto my phone using the mobile app. I made the account two years ago using FB. The problem is I am not sure which FB account I used. When I go to the "Like us on FB" link, it takes me to an old FB account of mine which I assume is the account I used to make my monsters legends account. However, every time I try to connect to that account it says 'success' and then says that 'no user exists....'. Is it possible to access my account using my account id or is there a way I can contact the monsters legends support to access my account?

@lyn-adams please just contact support

For iOS:
Go to in-game Settings (top right corner)
Tap the SUPPORT tab
Choose any topic
Choose any topic again
Tap on the "Contact Us" (top right corner)
Choose a topic related to your issue
Fill out the form and hit send

For Android:
Go to in-game Settings (top right corner)
Tap the SUPPORT tab
Choose any topic
Choose any topic again
Tap on the speech icon (top right corner)
Choose a topic related to your issue
Fill out the form and hit send

Don't have access to your device? Check https://socialpoint.helpshift.com/a/monster-legends-
mobile/

ps for last you need to know your id its always a good idea to note it down on another device

I have contacted support 2-3 times however I have not received any reply. I don't have access to my device anymore. I have my account ID. I only can ask for helo from the link you provided.

@vivavn said in HELP. THIS IS TICKING ME OFF (LOST ACCOUNT):

I have contacted support 2-3 times however I have not received any reply. I don't have access to my device anymore. I have my account ID. I only can ask for helo from the link you provided.

Hi, I advice you keep trying since Customer Support has lots of tickets to reply. If you don't have access to your account then it might have something to do with fb or you no longer have access to the fb account where your ML account was linked to, if that's the case, you should contact fb Customer Support

So I have the same situation, where I still have my old account on my tablet from like 2 years ago. Now I am currently getting back on the game and wanted to retrieve my old account the problem is I don’t remember my old Facebook email or password or anything. I still have the old account running on my tablet so I have the ID and everything. I just want to be able to play on my phone again. I’ve sent a “contact us” message already to see what can happen but I wanna know is it even possible to retrieve my old account just by having the accounts ID? If so then that would be great and I can finally play a game I enjoyed.

@enderlord-929 said in HELP. THIS IS TICKING ME OFF (LOST ACCOUNT):

So I have the same situation, where I still have my old account on my tablet from like 2 years ago. Now I am currently getting back on the game and wanted to retrieve my old account the problem is I don’t remember my old Facebook email or password or anything. I still have the old account running on my tablet so I have the ID and everything. I just want to be able to play on my phone again. I’ve sent a “contact us” message already to see what can happen but I wanna know is it even possible to retrieve my old account just by having the accounts ID? If so then that would be great and I can finally play a game I enjoyed.

Hi, I don't think it's possible to retrieve an account just by having the ID since all the progress is linked to a fb account. My advice for you would be contacting fb to see if you can recover your password so you can access your old account again. However, wait for your reply as well from Customer Support, maybe they can give you other choices

@enderlord-929 Hi. If your tablet and phone are both the same (Android / iOS) you should be able to connect your account to Google Play / Game Center and load it on your phone. Otherwise I believe you will be unable to transfer it. At least that is how it works in Dragon City.

Good luck!