For no reason my gems were reduced from 200 to 20 without me doing any thing to it. I want to know why this is happening and want solutions. :)

@vocaloid raise a ticket. They have a log which lets them know where your gems were spent. Sometimes you lose gems with accidental clicks from the pocket.

@vocaloid Instructions for contacting support are in my signature line. You should also check in your settings to make sure you have the confirmation enabled. That way if you accidentally do something that will cost gems, it will ask if you really want to spend the gems.

A word of warning though, the confirmation does not work in Ancient World. I think everyone has been burned in Ancient World. Crafting there is a killer!

Maybe u have lil bro or lil sis touching ur phone without u knowing..

I had exactly the same issue just Ihas enought to by new island and the answer from support was a ****** that I have spent them all myself, without saying for what

(Edited for language. Please review the board rules and guidelines before posting.)

Today the same game again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
80 gems are gone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THAT GAME IS NOT FUN FOR CHILDREN ANYMORE!

@Alexander-L said in Gems reduced:

Today the same game again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
80 gems are gone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THAT GAME IS NOT FUN FOR CHILDREN ANYMORE!

@Alexander-L said in Gems reduced:

Today the same game again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
80 gems are gone!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THAT GAME IS NOT FUN FOR CHILDREN ANYMORE!

Make sure to click slowly when crafting gems in AW. Confirmation button doesn`t work there. And btw. make sure it is enabled in settings.

First - it is enabled in settings.
Second - there are much more (too much, currently) ressources in AW that gems should be spent for something.
Third - It is NOT A FIRST TIME GEMS ARE GONE FOR HERSELF.
Fourth - last time support DOES NOT SAD, FOR WHAT GEMS ARE GONE.
And last - not all people are stupid to realize if they spent gems or not.

@Alexander-L said in Gems reduced:

First - it is enabled in settings.
Second - there are much more (too much, currently) ressources in AW that gems should be spent for something.
Third - It is NOT A FIRST TIME GEMS ARE GONE FOR HERSELF.
Fourth - last time support DOES NOT SAD, FOR WHAT GEMS ARE GONE.
And last - not all people are stupid to realize if they spent gems or not.

1. I didnt say that you are stupid.
2. I can understand that you are angry. I would also be angry.
3. What I wrote was just a try to help.
   But we can not help with that here in the forum. The only thing you can do is to ask the support for checking again.

I've already asked.
And asked in the past.
Either no answer, or "I spend gems myself", but not saying "... spent for XYZ", because I don't do it.
Just before, boost spin wons "mission completed", but not moved further. Support? Nothing.
So, because it repeats and often it's lie, I would reccomend my son to delete this game and not frustrating each time about such a practicas from Socialpointgames.

@Alexander-L Are you watching when he plays? Children get excited and the tend to speed things up or buy food when feeding their dragons. He may be spending a gem here and there but at the end of the day they add up.

As I said before, the game cannot tell it is a child playing. If he is getting so frustrated, perhaps you should find apps more suited to his age.

As I sad before - all that is LIE!
Because the child WAS NOT AT HOME AT THIS MOMENT AND WAS NOT PLAYING!!! Understand?!

And last time there were around 200 gems, that are gone, over the night, as child sleeps.

What you write about "long known bug in AW, that gems protection does not work" is scrappy and is only an alibi to say "you did it wrong".
I say, as software developer with 20+ years of experience - fixing this "bug" is 5 minute job.

And if it is the policy of SP just to fiddle, than it is not a game for children, and not for adults - it is not a game at all, it is how to make business. right?

Another example? Here. Saving pig. At the beginning: "Put 60 gems to activate, after it is full, you get more gems back". Allright, spent 60 gems, after pig had 120 gems it was full. But now "pay... €/$ to open a pig". Or if not paying, than... 60 gems lost. Do you know what that is? This is swindle! Or do you have here also same excuse or was somebody bad at reading?

@Alexander-L said in Gems reduced:

As I sad before - all that is LIE!
Because the child WAS NOT AT HOME AT THIS MOMENT AND WAS NOT PLAYING!!! Understand?!

And last time there were around 200 gems, that are gone, over the night, as child sleeps.

Another example? Here. Saving pig. At the beginning: "Put 60 gems to activate, after it is full, you get more gems back". Allright, spent 60 gems, after pig had 120 gems it was full. But now "pay... €/$ to open a pig". Or if not paying, than... 60 gems lost. Do you know what that is? This is swindle! Or do you have here also same excuse or was somebody bad at reading?

I am not understanding what you are referring to here. The Piggy fills up by doing all the normal tasks that you do for free. The only cost is when you buy it. But again you are not obligated to, so where is to The swindle? Btw the 60 gems only means you will not be able to buy it until it gets to 60 gems not that you have to pay 60 gems, but if you do plan to buy it then it is in your best interest to do it when it is full since the cost is the same.

@Nynaevelan The swindle is, that was UNKNOWN AT THE BEGINNING, that after Piggy is full, then release then AND GET BACK ALREADY SPENT 60 GEMS, would be cost money. If it were known at the beginning, nobody will spent 60 gems to buy a Piggy, because the gems are lost. But, of course, you at SP don't see this simply constellation . Or do you have an explanation, why at the beginninin, it was not clear declared, that release of Piggy (and therefore get back spent 60 gems at the beginning) would cost lot of real money? Or any explanation, why this information was not present?

@Alexander-L said in Gems reduced:

@Nynaevelan The swindle is, that was UNKNOWN AT THE BEGINNING, that after Piggy is full, then release then AND GET BACK ALREADY SPENT 60 GEMS, would be cost money. If it were known at the beginning, nobody will spent 60 gems to buy a Piggy, because the gems are lost. But, of course, you at SP don't see this simply constellation . Or do you have an explanation, why at the beginninin, it was not clear declared, that release of Piggy (and therefore get back spent 60 gems at the beginning) would cost lot of real money? Or any explanation, why this information was not present?

First of all, do not yell at me as I am not the culprit of your issues. Second I do not work at or for SP, so again I am not the culprit of your issues. And third I didn't buy anything with it without first researching here and in the Facebook groups as to what it is about. The info was given here and on the Facebook page as well as in the help text. If you made purchases without reading them then there is no one at fault. But if you do find fault then I suggest you take it up with SP through their support system.

Fyi if you continue to be rude and disrespectful not only will it lower the chance that others will be willing to help you but it could and will lead to you being banned.

That is also not helpfull at all. There (the link you mentioned), is not explanation about release a Piggy (and therefore spent gems) will cost money. Or may be children should read all the forums and FB on internet just to "find out that Piggy Bank is swindle"? What it is so difficult to accept, that in most situation the behave of SP is trully a swindle?

@Alexander-L
I don't have the piggy bank but my daughter does have it. She did not have to purchase it with 60 gems; she didn't pay any gems or gold for it at all, that I can recall.
And FYI, if you are as rude to the support team as you are here on the forum, it is no surprise that they are unwilling to assist you beyond a basic response. ALL CAPS and !!!s are the same as shouting at someone. Friendly advice: Before you submit comments, perhaps take an extra moment to read the comment and make sure its tone is pleasant.
It is easy to accidentally spend gems. I dislike those speed up buttons for that reason and have learned the hard way to be more careful.

The tone is because I explain friendly multiple times to support and here, wthat is/are the problem(s). But no one problem was solved by support, indeed all the discussion was in the direction "players are idiots."
And exactly in the same direction is discussion about "you spent it without you notice it in AW"... "because of known bug...". It is not a bug - it is an alibi to say that. It would take 5 minutes to resolve such "since years known bug". But nobody do it, because it vcan be sad "you spend your gems in AW without notification". But nobody asked "do you done something in AW?"
That is, what the tone is made.
Nobody think about, how it acts to the children. For me, after the first accident would delete such a "game".

@Alexander-L said in Gems reduced:

The tone is because I explain friendly multiple times to support and here, wthat is/are the problem(s). But no one problem was solved by support, indeed all the discussion was in the direction "players are idiots."
And exactly in the same direction is discussion about "you spent it without you notice it in AW"... "because of known bug...". It is not a bug - it is an alibi to say that. It would take 5 minutes to resolve such "since years known bug". But nobody do it, because it vcan be sad "you spend your gems in AW without notification". But nobody asked "do you done something in AW?"
That is, what the tone is made.
Nobody think about, how it acts to the children. For me, after the first accident would delete such a "game".

I think when it makes you so angry... yes. You should remove the game. Games should make us happy. We all need our free time to relax and have a good time. Not for becoming angry.