Hello, my son who is 8 years old was level 30 Facebook kept prompting him to sign in, when he did it said his game would start over but he could easily go back to the old one. Well he signed in the game started from the beginning and we can not figure out how to sign out and get his old game back, he has ADHD and felt very accomplished in his game. He is now crushed and crying. He partook in alot of events and got special dragons he knows he can't get back now. Can someone please help me and explain how to bring up his old game
Lost gamePost count: 62Reputation: 14Joined:
@Cassandra-Eastman That is so sad for your little boy!
To log off facebook, you go to settings (there is a settings button, usually in the right upper corner) and chose to log off. However, I worry that doing that might actually make things worse!
I suggest you contact customer support. If the old game is still sitting on your device, it should be possible to get back to it.
Lost gamePost count: 3262Reputation: 1312Joined:
Hi :) @Cassandra-Eastman
when he did it said his game would start over but he could easily go back to the old one
i think there is 2 Fb accounts here .. the game tell you that we your current game is linked to a FB account and you tried you enter another Fb account
so yeah player can keep changing 2 or more games on same account
do you remember if his game was linked before to FB ?? did he made a new account and tried to link his game to it ? did he for example used your device or account to play the game ? the game can be only linked to 1 fb account and this account cant change later
The easiest way to figure what happened now is to log from PC and load game from there on your fb account , on your son account or on any account you think it may be involved to see where is your son game is
Hope he got his game back :)
19 May 2013 - 4 October 2018