Anyone else having a problem?

@fishingnut23 maybe a little more information, since when cant't you start a war? Have your co's (if your the lead) the same problem?
Sometimes a team cant war anymore because of a hack that has being used could be someone on your team you don't even know about (so not accusing here)

I am hhaving tthe same Iissue.

Me and a couple have tried about 25 times to start a war. We have 30 players, just finished a war about an hour ago. We start a war, it says matchmaking started, spins team flags and then 10-25 seconds later it cancels the matchmaking in it's own. I updated game, restarted app, uninstalled app and reinstalled all to no avail.

I just got up and tried starting a new war and after 30 seconds Iit cancels.

Well forget my first reaction because there seems to be more having the same problem

@Marianne-van-Es yeah looks like it's becoming a big issue now.. my team got the same issue too and this is pissing me off

@TCML-Lead deleted your post ;) and "pushed the alarm button"

@Marianne-van-Es said in Keep getting cancelled when trying to start a war:

Sometimes a team cant war anymore because of a hack that has being used could be someone on your team you don't even know about (so not accusing here)

So what are you supposed to do? Is there a way to tell who has the hack?

@Kaiju said in Keep getting cancelled when trying to start a war:

@Marianne-van-Es said in Keep getting cancelled when trying to start a war:

Sometimes a team cant war anymore because of a hack that has being used could be someone on your team you don't even know about (so not accusing here)

So what are you supposed to do? Is there a way to tell who has the hack?

you could check your war logs if you see unusual wins from a team member

@Marianne-van-Es pretty sure it's not because of the hack this time. it happened to multiple teams and my team members are clean...

@Marianne-van-Es I am relatively new so what does " pushed the alarm button" mean?

I forwarded this issue to SP directly so they are aware now and working on it. But as its no working time there now and they dont know yet if its a big technical issue or small problem we dont know how long it will take to fix that.

We need to be patient and try or wait for further information or notice that it is fixed.

I wanna ask that if anyone recognizes that its fixed and we are able to search for wars again. Please let us others know about that. Thanks😘

Thanks for all teams and players that reported immediatly so that SP could get info and work on it😍

Global is full of complaints about it! I am using my Kindle Fire & my iPhone 6 s Plus & having problems on both devices!

@TCML-Lead - @fishingnut23 - @panhammer can you try?

Just tried to match several times and having the same problem. It cancels a few seconds after starting.

Well just heard from someone who started an halve hour ago (maybe 45 min now) and it worked for him so it's not everyone

@Marianne-van-Es I will try tomorrow when our current war ends (if it's not fixed by then).

@Marianne-van-Es I have continued trying to start a war and keep getting cancelled out. I have tried about 4-5 times per hour since posting.

@fishingnut23 how to get primal dragon in alliances? i already completed na chest level 5, what wil i do next>? please answer me thank you

@Antonio-Eviota wrong game this is ML not DC

We finish our current war in about an hour, so I guess we find out then....

@Marianne-van-Es still same problem. It cancels itself about 15-20 seconds after I hit start matchmaking

@Marianne-van-Es Still can't start a war. It's kicking me out after 5-10 seconds of trying to start one. Any word on a fix for this?

No luck getting a war started here either.

Been trying for the last three hours.

@David-ML any luck??

@TCML-Lead just tried again, havehaven't had any luck.

Matchmaking is broken for us too. Sigh.

@SamIAm i think it has been fixed..? I just tried it and it didnt cancel automatically anymore although it is still running. It's been 10 minutes since I started the match making

@TCML-Lead I have been trying. 1 time it went longer but then cancelled the matchmaking. So it's not fixed for our team yet. Been over 7.5 hours trying to start a war. SMH

Well I tried to start the war after David and it went 25-30 minutes then canceled. Then tried again and it cancels after a couple minutes.

@fishingnut23 @Suzznee yeah looks like we have to wait until those folks in Barcelona to get back to work in about 7 or 8 hours to fix this issue

@TCML-Lead Looks that way....

It is actually pretty poor if a company who develops, owns and operates online games with an international player base has no 24 hours emergency tech support!

I'd love to know @Fox whether you guys have people somewhere that can attend serious issues like this at ANY TIME as I can't really imagine that you are happy to have millions of customers wait for hours until your local techs finally get out bed 😂

@David-ML said in Keep getting cancelled when trying to start a war:

It is actually pretty poor if a company who develops, owns and operates online games with an international player base has no 24 hours emergency tech support!

I'd love to know @Fox whether you guys have people somewhere that can attend serious issues like this at ANY TIME as I can't really imagine that you are happy to have millions of customers wait for hours until your local techs finally get out bed 😂

This is common. The last game I played only got maintenance 6 days a week. If you had any problems on a Sunday you were SOL until Monday.

So, naturally, 90% of the time then a problem developed, it was on a Sunday.

@GrnXnham I can understand if player help desk support is limited to business hours, but there should be a system for serious technical issues that affect all players 24/7.

@David-ML said in Keep getting cancelled when trying to start a war:

@GrnXnham I can understand if player help desk support is limited to business hours, but there should be a system for serious technical issues that affect all players 24/7.

I agree. When there is serious technical issues with the company I work for even though I am the only one providing support we jump on the issue 24 hours a day

Team Leader and Co-leaders cannot start War. Started trying to start war since 1300 hours today Central Time USA. Now at 2200 hours and still cannot start war. Have tried 50 plus times and co leaders have also tried.

Looking back to the first post, this has been happening for at least 12 hours now. That's pretty poor response time for an issue that affects everyone!

Oh and still ongoing as I just tried again.... :(

SP this is a disgrace.

Can anyone confirm the problems are solved?

@Marianne-van-Es We launched war an hour ago👍👍👍

@Marianne-van-Es Was able to start a war a few minutes ago.