A little about this post.
i joined 3 months ago with friends , i use $$$ to buy gems constantly to excel in the game
i play like 18 hours a day or something like that
i have never ever used a hack , i play hard that is when i receive warning that i am banned for 1 day for using hacks , i contacted customer service immediately with screen shot , she said that its because of hacks i told her tell me what is that ? tell me what i am doing wrong and how to fix it and that i don't want this to happen again because i use too much money and time in this game ,
she then said it will not happen again ! , but it did now for 2 days , i asked the same person again and now she said she cant do anything about it , its that the game detected something and all of them doesn't know what it is .
i got the third ban today for 30 days and the shameless reps don't even bother to write me anything now other then there automated response , i have asked to give me a refund on this pathetic game but NO! , i have asked to tell me what i am doing wrong but NO! , i have asked me to compensate me for all the time lost in events when i was banned because of your programming in game that you couldn't find out what is wrong but sadly again NO!
Now i can not join the team , do team wars , trade cells , can't type in chat , PVP wars , i am loosing so much , how do you compensate me ?
i do not wish to disrespect you all for 1-2 bad support staff but if this is how you make your paychecks shame on you !
for people who are dedicated and sincere to the game this is how you treat them banning with no proff ?