Hi,
My FB account got blocked because of "suspicious activity" and as a result my ML account got disconnected from FB.
I'm not sure why this happened. It was a completely unused FB account created only for ML and never actually used.
Anyway, while I'm trying to get the account back my ML is disconnected from FB and I cannot use different devices to play the game and am a bit worried about not saving it.
I was wondering if anyone else was in a similar situation and can offer any solution. I was thinking about creating new FB account to try to move ML there, BUT @Fox said that once the FB and ML accounts are joined it cannot be moved.
Can anyone suggest anything please?

You have to backup your game data from current device and restore it on another one where you want to play.

Your FB progress is lost, forget about it.

@AndyM so, essentially what you are saying is to go through the same process when I initially installed the game? Connect it to a new FB account?

No, this will not help.. which device OS you use?

@AndyM I'm on Android phone at the moment with the most up to date game version.

is it rooted?

@AndyM not sure what do you mean by rooted?

Ok i guess your android phone is not rooted :) That would make things much more easier..

Anyway for non rooted phones use any compatible backup app.

There are many guides on that, here is one, just googled it
now thehowtohelper. com/backup-android-data

@peter search for how to recover a disabled fb acc. You need to confirm your identity.

@Edwin-Torres I guess they will ask for a picture of ID with FB acc name and Peter will not have it since it ia not his main acc ..

@AndyM Sorry but i don't quite understand what would that achieve. I'm not after backing up my data, I want the game to connect to the FB account. What I'm not sure of is whether I can choose a new one or have to wait for the old one to be enabled. Am I missing something?
@Edwin-Torres I did submit a picture for the FB account, but cannot find a way to progress it any faster. At the moment it just sits there saying that need to review it. The info I found online states that it can take forever.

@peter You will achieve result of not loosing your account over time :D

Trust me, you will not recover your acc on FB (unless you have ID picture with full name you used for that FB acc) and have to find way how to save your game progress and be actually able to use it later on in case of need (for example your current phone will just spoil).

@AndyM so is there a chance of ever connecting to FB again ? :(

Only FB can give such an answer..I would say your chances are low, but you try

@AndyM
very accurate answers Andy but you said

Your FB progress is lost, forget about it.

the progress is the same , only the account is lost . so lets say if peter continued playing for xxxx and after that re enabled his account he will find all his game progress in sync

Ok i guess your android phone is not rooted :) That would make things much more easier..

How not rooted make things easier ?! i think the opposite ,rooting will give more options and apps while for un rooted you have to deal with helium only

@peter

AS Andy said recovering your fb may take time , maybe happen may not
now there is no way to re connect your game to new Fb account
so your first perioty should be how to save your progress manually in case you want to play on multi device or something happened to your game ..
and no more stamina gifts or requests from here on :\

@Haka-Taka You are right, I were need to write more clear.. but i actually meant what you highlighted, things are much easier if we deal with rooted devices and about lost fb progress that`s just from my personal experience, I was in Peters situation for quite a long time, tried to deal with FB in different ways till I gave up and went for backup/restore solutions..

So in my eyes his FB progress is "virtually" lost since Peter unlikely be able to use it again even though it is actually saved somewhere in FB databases

@AndyM
when players start new game on device he got a random game Id . when he connect his game to FB this random id convert to this FB id

so now his game id = disabled Fb id
so the progress is the same and in sync but no way to access Fb itself
Maybe he got lucky and can recover it . i know players did it with 2 or 3 days

That`s right but if his phone will lose data let us say this night, Peter will not be able to install game again and use FB to get progress back, unless he indeed gets lucky. But I would still suggest to not go with luck option and to do manual backup ASAP :)

Totally agree this is why i said peter first priority should be how to save his progress manually

Thank you for your replies.
It is quite a shame there is nothing SP can do to make it work again and link the game to a new FB account. I did send email to them and I am yet to get the response.
Will post an update i case anything of interest changes/happens.

There needs to be multiple ways to save the game progress. Google play and Apple game center would be ideal since they are by default in most phones. Maybe SP can setup a website where we can login and have our progress saved. Many games have that option.

The problem isn't that SP can't do, but doesn't want to do it. I dealt with a different game company a few years back and they were able to manually attach a game ID to a new FB account. It's just another aspect of SP's abysmally poor customer service!!!