Hi i have no monster wood.
Can anyone help me with how to fix this?

@Maarten Monsterwood appears in your game after you have logged 20 hours of play time.

Ok thanks

Good afternoon. Just want to say that I reinstalled the game, cleaned the cache, went into Facebook and the result is the same. I do not have MonsterWood. There is not on the iPhone, nor on Facebook. I play for more than 20 hours and reached level 27. Tell me how to be and what to do? Screenshots with id and islands are attached. I hope for an early review of the problem and the solution.
With Respect, Savrasov Peter.

@Петр-Саврасов Please, do not make multiple posts regarding the same issue. I deleted your other post about this.

I am not sure of the exact playtime needed for Monsterwood to appear or how the time is counted. If Monsterwood is the same as Dragon City's Freebie Island, it is a Mobile only feature. It does not appear on Facebook, and I believe that time spent in game is counted on mobile device. It will unlock after meeting the required playtime on your mobile device.

If you still fill your game is bugged, you will need to submit a bug report. Instructions for doing this are linked in my signature line.

@Петр-Саврасов said in No monster wood:

Good afternoon. Just want to say that I reinstalled the game, cleaned the cache, went into Facebook and the result is the same. I do not have MonsterWood. There is not on the iPhone, nor on Facebook. I play for more than 20 hours and reached level 27. Tell me how to be and what to do? Screenshots with id and islands are attached. I hope for an early review of the problem and the solution.
With Respect, Savrasov Peter.

This is unrelated but if I were you I would enable the gem spending confirmation button. If you do not and you accidentally spend gems you will not be successful in getting a refund from SP.

@LilCricketPa what can i do, because no reaction from support?

@Петр-Саврасов Monsterwood is a Mobile Only feature. It is not available on Facebook. I am not sure if the amount of time you play on Facebook is counted towards the time needed time to unlock Monsterwood.

How long ago did you submit your support ticket? Sometimes it may take more than a week to respond. They get thousands of tickets each day, and priority is given to "game stoppage" issues first. They also do not work on weekends. You have to give them a reasonable amount of time to respond.

@LilCricketPa said in No monster wood:

@Петр-Саврасов Monsterwood is a Mobile Only feature. It is not available on Facebook. I am not sure if the amount of time you play on Facebook is counted towards the time needed time to unlock Monsterwood.

How long ago did you submit your support ticket? Sometimes it may take more than a week to respond. They get thousands of tickets each day, and priority is given to "game stoppage" issues first. They also do not work on weekends. You have to give them a reasonable amount of time to respond.

I think it may be time to make one single "Monsterwood Issues" post that is pinned. The post should list some common things, such as Mobile only, try re-installing, etc.

@MarshallTheBeef said in No monster wood:

I think it may be time to make one single "Monsterwood Issues" post that is pinned. The post should list some common things, such as Mobile only, try re-installing, etc.

I am thinking you are right. I'll post it right after I'm done making breakfast.

@MarshallTheBeef I was thinking the same thing, the most frustrating part is we have no concrete evidence to offer of when MW shows up.

@Nynaevelan said in No monster wood:

@MarshallTheBeef I was thinking the same thing, the most frustrating part is we have no concrete evidence to offer of when MW shows up.

Yeah it would be helpful for some SP intervention on the exact conditions for it to spawn (like look in the code itself).

@MarshallTheBeef I actually asked about it. They can't give an "exact" answer because of different factors that play into it such as bouncing between devices and Facebook, team play, events, idling, etc. They can all have an affect on your actual play time.

@LilCricketPa said in No monster wood:

@MarshallTheBeef I actually asked about it. They can't give an "exact" answer because of different factors that play into it such as bouncing between devices and Facebook, team play, events, idling, etc. They can all have an affect on your actual play time.

Hmm yeah I could see that. Still the minimum basics can be listed for clarification though:

• Mobile Only
• Must play for X days
• Must have top right island open and cleared (I think this is true?)
• Must have account in good standing
• Facebook linked helpful (?)

@MarshallTheBeef said in No monster wood:

@LilCricketPa said in No monster wood:

@MarshallTheBeef I actually asked about it. They can't give an "exact" answer because of different factors that play into it such as bouncing between devices and Facebook, team play, events, idling, etc. They can all have an affect on your actual play time.

Hmm yeah I could see that. Still the minimum basics can be listed for clarification though:

• Mobile Only
• Must play a minimum of X days in the mobile app
• Must have top right island purchased and cleared (I think this is true?)
• Must have account in good standing without the use of hacks or reset by Social Point
• Facebook linked **is **helpful to avoid loss of game progress

I like these with a little modification