Why Have I been given a temporary social ban? I have no idea what I have done wrong. I don't use any hacks and I certainly don't condone the use of them either. Only thing I have been doing last few days is using my same 3 legendary heroes to fly through the adventure mode and gain levels and exp faster than what I have done in recent weeks. I use darmiths bodyguard, darmiths pet and megaosteum, all at level 100

Hi and Welcome
Could it be team related? if not contact support: https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support

I have no idea if anyone on in the team I'm with is doing it. I barely chat in the team talk. I do however request cells and if someone is cheating and then donating them cells to me then that's beyond my control to be fair.

@Anthony-Stanton dont you war and race? But anyway i would send a ticket to support

I have sent a ticket. I do war and I also do the race when it's available. It's a maze at the moment though.

Social ban? Or is it a ban from Global Chat?

Social ban

I cannot use the chat on global chat either. It would be nice if they actually told me what it was I am doing that is against the rules. Am I levelling up too quick for their liking?

@Anthony-Stanton said in Temporary ban?:

I cannot use the chat on global chat either. It would be nice if they actually told me what it was I am doing that is against the rules. Am I levelling up too quick for their liking?

So you are banned from team wars, PVP and contests?

The main thing of unwanted behaviour SP is investigating at the moment, according to their own saying, is PVP hacks.

I can do the team war but cannot take part in contests, PVP or any form of chat within the game.

As Ekto said . this social ban is a sign that your account is flagged as a hacking account
Only support can clear the cause so wait for their reply

I'm encountering the same issue. I've just been banned for the second time in a month. The first time support just said I was banned for hacking and closed the ticket; this time, I asked for specific details, and they said I used hacks that allowed low-level monsters to beat higher-level monsters... Except I haven't. I've been using the same three monsters in PvP since November or December, and they were all leveled up to 100 at the beginning of February. (I've never been on a team so it's nothing to do with that.) I've asked for it to be escalated to management, but @Fox I'm concerned that people may be getting banned based on faulty data.

I was banned as well and never knew why

I seriously hope SP is actually investigating the case of the PVP hacks properly, and are not just banning anyone who beats high ranked monsters with low ranked monsters.

Im not sure but it could also be something fb related, there seems to be some strange interaction there.

Also if you didnt download the game via the normal stores like Google play for android this could be the reason @Anthony-Stanton - @onocentaurus - @Nandi-Makumbo

@Marianne-van-Es Interesting hypothesis... I did get a new phone in December, when my monsters probably would have been around level 65, and ML transferred over to the new phone with the rest of my data. I uninstalled and reinstalled from the Play Store, but it's quite possible that something was left behind. I'm not sure how to verify that without coordinating with someone at SP, though.

And on that front... Support came back with a repetition of the hacking accusation and closed the ticket. I opened a new ticket and asked for management escalation again, we'll see what happens... Though I'm pinning more hope on @Fox. (The SP support desk looks like a classic case of people with insufficient training and documentation being rated solely on first-call resolution metrics, with no loopback to check customer satisfaction or whether issues were actually resolved. [Rant about broken help desk models elided] )

And just following up on this... Support once again repeated the hacking accusation and closed the ticket. Trying for management escalation a third time. They did provide a bit of new information -- allegedly, there is no way for them to manually lift a ban. They also professed an absolute confidence that their tools for detecting hacking are accurate, which is always a bad sign... I work in IT and I don't know how often I've seen things break when supposedly-faultless detection or analytic tools didn't catch something, or caught it but misinterpreted it.

@onocentaurus Hey man, google for "helpshift", this is their support, dont expect too much from it.

@AndyM H'm. If I'm talking to an AI, it's an exceptionally good one. The replies are 90% boilerplate but there's still some variation between them and occasionally different information, plus I'm starting to get the faint annoyance of someone dealing with a client who won't go away. That said... I'm not really expecting much at this point, I'm just laying a documentation trail. (And yeah, got another reiteration today and turned around my own reiteration. I'm also too stubborn to let this go, especially since I've put money into this game and I don't want to lose it in a permanent ban for something I haven't done, if the underlying problem isn't fixed.)

@onocentaurus Its all depends on how good SP customized helpshift bots, also in cases exceeding certain metrics support cases should have escalation flags raised so "alive" person also reviews them and gives new information

Just been given a 30day ban now and no response from submitting a ticket. What the actual he'll???

@Anthony-Stanton Hi, as per my understanding their banning system is automatic so there must be some action you have done to trigger this.

Its not necessary SPs system judgement is always correct, I guess it is not possible to create fault free system.

So in your place I would try to identify for myself what action could be suspicious and avoid it in future, at least try to experiment here and there..

It seems to happen every time I do the PVP part. I win almost every battle I play and that's only because I always search for lower ranked monsters to fight. I sort pick weaker opposition to fight. Maybe that's what I do wrong. I have no idea. But now I risk getting kicked from my team due to not being able to communicate and possibly not being able to war

You say search for weaker opponents, well most of us do that you can refresh 3 times any option given to you you can attack or you can do revenge attacks these are your options and are legal if you use another way to find easy opponents or you can manipulate it so you can win thats considered hacking

All I do is use the refresh and even though my 3 I use are level 100, I consider even level 95 monsters to be weaker than mine just because of the level difference. It's really frustrating cos I'm not getting an answer from the contact part within the tickets.

But now I can't take part in any social events, I can't talk on chat. I don't know if I can do team wars yet. Ours starts in a few hours time

You are not going to get any reply on the weekends. They don't work weekends.

Update on this. My ban timer has been reset to 30 days again. I have no idea what I could of done to be considered as cheating now...I can't do PVP. I can't chat on team chat or global. Only thing I can do is team wars and the adventure mode. Surely I can't be seen as cheating or hacking by progressing through the adventure mode quickly... I use the same 3 level 100 monsters that I can get through the adventure mode quite easily with...

So I'm being banned either through gaining resources quickly via adventure mode, winning fights on team wars or they could consider me earning gems through the offers from monsterwood as a cheat or hack too....

@Anthony-Stanton No getting gems from tasks isnt considered hacking. and going to adventure map quickly is only considered hacking if you do that with a altered game (mod). I do my best to get some answers for you and the others here in this thread

@Anthony-Stanton said in Temporary ban?:

So I'm being banned either through gaining resources quickly via adventure mode, winning fights on team wars or they could consider me earning gems through the offers from monsterwood as a cheat or hack too....

Note sure if it was a typo . an auto correction or what but you said adventure mode 5 times in this topic . do you really use a mode there ?
the mode give 3 star whatever the result of the battle and huge resources ... also if you found that pvp is what trigger the ban we had pvp mode before that allow any one to win any battle . using modes sure lead to ban . and as this process is automatically detected i guess that you account is marked for that

I don't use any mods. Most of the levels in adventure mode I've either got 1 or 2 stars on them. I've been back over some of the lower level ones to get the 3 stars but that's it. Would it help if I took screenshots of the stars in adventure mode to show you that not all levels have been 3 starred? I just don't want to get perma banned from something that I have no idea where I am going wrong. Or what I'm doing to be considered cheating.

@Anthony-Stanton hollering on the forum isn't going to get you much accomplished. I know it is upsetting, but the moderators here are only players like you are. They can't fix your account. Only SP can fix your account. The people on the forum are players helping players.

@Suzznee Don't think he means us but apk mod's

Hello guys, I am having same issue and created the post on the bug report forum.

First of all I apologize to mess up the forum system and thank you to Marianne for proper guidance.

I do understand that moderators don’t have power to fix this but at same time I feel it’s important to raise our voice as there is no hack from me and original poster.

My ticket isn’t closed yet so I’ll submit this topic URL to them.

Following is my original post copied.

Hello everyone here,

You might feel that my post isn’t the bug but from my side, it is a bug so I decided to post it here.
My intention is to bring the justice to the customers without fail and no intention to blame this game as I was enjoying so much.

On Friday 30/03 I got a warning saying I was using the hack, cheat etc. but I don’t. So reported to the support in game.
The reply from support was I do use the hack so please stop using.

On Saturday 31/03 my account had got banned for 2 days with social functions such as arena and food events going on now.
So I simply couldn’t access to these functions.

I again wrote to the support.

Today 01/04 my ban had been extended for 30 days saying I’m using the hack, cheat etc.

Reply came from the support. As per my request, what kind of hack I use from their side is pvp hack. I defeated lvl 100 monsters with my lvl 50 monsters. But at same time, promised to pass to the team for more investigation.

However, the facts I wrote above is enough explaining that this is a bug so decided to post it here asking the help from experienced players with a hope.

1. My ban was extended today with the reason of pvp hack. If I do hack and that’s pvp, how would I be able to continue to use hack while I had no access to the arena?

2. My attack team when I got a warning was Voltaik ( at least lvl 70) Eggeater ( at least lvl 70) and Burotgor ( again at least lvl 70).

I think the guys like you who are experienced should understand my strategy how to win. Voltaik has 301 energy and egg eater had 3x speed runes and Burotgor had 2x power runes.

I don’t exactly remember when but yes, there was a moment I was lucky to defeat much higher level with my monsters much lower level. And I’m sure my Voltaik also got a special skill at his first turn. And maybe enemies were weak type to him.

Im losing a lot of benefits from this ban and I’m called as a cheater.
It’s not much but I have spent around 60$ and playing for a bit more than month.

I was really enjoying this game but now I’m slightly considering to quit if no sincere action is taken by the company.

I would really like to request to bring justice so that you can avoid the future potential mistake for the players.

Thank you very much for your time.

@Fox , I do not know the people who claim they were wrongfully banned, but I believe them. This thread brings back bad memories. My wife and four of my teammates got banned for unknown reasons 2,5 years ago without any explanation, just because. someone reported 'suspicious' wins in wars. I am convinced at least the majority of them was innocent. 4 of them are still banned to this day. I nearly quit the game back then.

It looks like SP is making erratic decisions again on who to ban, based only on people reporting losses in PVP to lower ranked monsters. If this is the case then:

1. Please stop doing this immediately.

2. Please forward each suspicious case to a group of at least 5 expert level players, to ask them how likely they think a win in PVP is, before taking any actions. I am willing to be one of them.

If SP is thoroughly investigating each case however, and is banning based on proven use of tools, then by all means ignore this post.

i know what the post is all about , sharing my experience

i have spent $400 on this game

very dedicated player , plays like 14 hours , racing with friends and it was all fun

then i had a warning that i am hacking and should not do that , i contacted support that why the system thinks i am hacking

they were clueless and told me if i am not doing anything i shouldnt worry about that

again after few days i got banned for 1 day , then 2 days , then 30 days and again 30 days

still to date i dont know what i did that the game thinks i am hacking , no one was able to answer me , i lost so much time , money and energy into it just to see social point not answer me .

i was unable to participate in alot of races, team fights and many others

i have like 14 days remaining until the bans lifts

Anyways i am done with this game..

AS A PAYING CUSTOMER , I CANNOT ACCEPT THIS !

Now I have understood why I’m banned. It’s based on the report.

Im at level 44 and I see a lot of people working less on defense monsters. And I’m one of them too.

This is SP who made Voltaik as such monsters and runes make lower lvl monsters stronger against monsters who have no runes, no proper skill set up etc.

I still don’t see why my ban had been extended while I had no arena access but maybe the report can accumlate.

I thought it was an error by recent update but if it’s there for long time, you are not supposed to be strong until your monsters get lvl 100 or else it’s a hack which is actually a strategy... too sad.

It seems like I am not the only person who is getting affected by this hack detection system. If that's the case, the SP is going to lose a lot of players through false accusations and the ones who are hacking are just ruining the game for others to enjoy

Just adding my voice here. Same thing for me. I am banned for 2 days. After complaining, they say my low lvl monsters beat a higher lvl team. So I am cheating. Well no. I noticed a few days ago I defended against a higher team. That was really not likely I could have done that. My idea is that plenty of things might have happened: the guys Internet could have issues (mine has so I know), or maybe his game lagged so muvh he got fed up, or maybe his mum called him for dinner, lol, what do I know. It is true as well they themselves admit they have technical issues with pvp, some players games crashed while fighting. But no. THEY KNOW I cheated.
Sorry I didnt. I am 46, a mum of 2, playing only to keep qn eye on my 2 young sons and having fun with them. I am very disappointed how the game isrun on that part, and their support line is, hum, very limit in the tone they use. I cant believe they are allowed to address customers, and moreover could be yiu children, like that.

Anyway, it seems that when you complain, you get banned more, so I wait and see and will let you know. Beautiful example of fairness, dont you think?

To any of those who have been banned can you please post up your attack & defense teams along with the monster level, runes and any relics including level you have equipped to them?

Edit: if you want to do this please be sure no personal information like ign or teamnames are on the pictures

Given that we know there are bugged relics which can upset the turn order quite easily it is possible that players with lower level monsters with decent runes & relics can beat a team of higher monsters which may not have any runes or relics.

@Wazdog I would like to do but I can’t access to the arena now and my monsters are higher lvl now than when I got banned.
If I upload the screen shot of monsters as of now, would that help?

Today I got a message from support saying unban manually is impossible and closed.

My question: how SP extended my ban for 30 days with the reason of I used hack at arena while I had no access, was not answered.

I really hope there will be some awnsers tomorrow (today is still Easter free day in most of Europe)

@taka said in Temporary ban?:

If I upload the screen shot of monsters as of now, would that help?

Even if you just write which 3 monsters you used on attack and defense and if you remember which 3 higher level monsters you faced. Plus runes & relics if you remember.

My question: how SP extended my ban for 30 days with the reason of I used hack at arena while I had no access, was not answered.

I wonder if after the initial 2 day ban your defense team was still effectively active (but with you unable to change them) and that has somehow triggered the longer ban?

@Wazdog I used Voltaik, eggeater and Burotgor for a month maybe. I started to play this game from end of Feb and as soon as I got above legendaries, I started to use.

My Voltaik used to have 2x energy rune and 1x power I believe. Eggeater is same and Burotgor, I think I changed some.

I put 3x low level Pandaken for long time at defense as I didn’t want to get higher rank in order to make sure the win for rewards. Currently I’m at silver 2.

Right now (I don’t know when I changed but) Kihaku, Oikawa and Taiga.

What I did after seeing wiki and some videos and own experiments, pandaken farm and not to do adventure map much as once I proceeded too fast and had a problem with event dungeon. So I decided to concentrate on farming more. My Voltaik was always maxes out

)

I use a full team of legandary level 70 to 80. In my case though, as they defended against lvl 100 monsters, I would think I did not win, it is rather the other guy crashing or getting out of the fight for whatever reason before the end. It is the only fight I won against stronger monsters though...

Anyway, my ban is over and I did not get (yet) a 30 days one. I plan on not activating the pvp again when this one is finished. In the meantime I feel like walking on thin ice. I question every action I do in the game, and fear being ban everytime I log in. I also fear for my kids, I am not sure they would understand being banned. Basically, not only I have to give up on pvp, which is an important part of the game, but I have lost all sense of fun in playing.

Well done.

I cannot access my PVP teams at current for at least another 28days but I k ow they are level 60 minimum. And 3 legendary. So with that in mind I am currently concentrating on being able to feed all legendary monsters to level 100. That way they cannot be seen to be "hacking" to defeat higher opposition

I have also received a 2 day ban for no reason. I got my first notice a few days ago and immediately put in a support ticket. Today I get a 2 day suspension. They have not even responded to my support ticket yet. My attack team is a level 100 Will Razer Face, a level 105 1 star Inoflex, and a 2 star level 110 Cryoton. Defense team is a random bunch of level 60's. I think they are epics but I can't get into see what is there.

I don't know how they determine who is cheating but the system is no good. I am not using any hacks and I have done nothing wrong.

By the way the bug report by the other player has been closed and pointed to this thread.

@luv2wander If you mean the post from @taka I closed it and asked him to post it here again so all were gathered in one thread. there is power in numbers

I do. I just created another bug report. I understand wanting everything in one place but i think a bug report is more likely to get noticed and resolved by the company than a general discussion. If the company pays no attention to the forum then it does not matter where the data is.

My guess at the moment is that my defense team somehow defeated a more powerful attack team. I don't attack teams that are significantly better than my attack team so I don't think the problem could be there. Although I am just going by what others have in this thread since I have not received a response from support yet and don't really know what they think I did.