A number of people are still having issues and getting error messages when trying to join an alliance. If this is you, there are a few things you can try.

First and foremost this is a mobile only feature At this time, the Alliance events are not available in the Facebook platform. If you don’t have a mobile device, you can search for an Android emulator.

For everyone else still having this issue, you can try the usual steps:

1. Empty your cache files.
2. Delete any unused apps, pictures, music, etc.
3. Completely reboot your device...shut completely down for a minute or 2 before turning it back on.
4. Delete and reinstall the app. As long as your game is associated to Facebook, you won't lose your progress

Once you have done this, select the social menu on the bottom, left area of your game. Go into the Alliance section. If you have the tab that says My Alliance, then you are already in an alliance that you will need to leave.

1. To join an alliance either search or select the alliance name, not the join button.
2. Select view
3. Check to make sure the Alliance is open, you have the master points required, and they have room. Alliance can have 20 members.
4. Then select join

If you still have the issue after this, please let us know below so we can get an idea of how widespread this is, and we can report it to the community manager.

@LilCricketPa sent in like 3 now lol and they just say the teams working on it. Last one after thru told me this I ask well in their going to be any comp and of corse they said no it is not fair to others, so players getting stuff now is fair come on SP thats a load of crap.

Why when i join any alliances he says to you not allowed to do this action

@blackbisket33 I’d be frustrated too. Your missing out on a big part of the game. For most people, the issue has been fixed. Not sure why it still isn’t working for some.

Do you know the name of the Alliance you want to join? Maybe if you search their name and try joining that way.

@Zeiad-Wahid It seems to be an ongoing issue for some people. For a few it has helped to do the usual clearing your cashe file and rebooting the game.

For others, deleting and reinstalling the game has worked.

Try using the alliance link under social. If you see a tab that says “my alliance” it means you are already in one so leave it. Under the search tab,, select the alliance you want to join, and click on their name and view. (may have to search if you know the alliance name). See if you can join that way. It has worked for some people.

If it doesn’t work, send in a support ticket but keep in mind this is a holiday weekend and most of support staff are off until Tuesday.

@blackbisket33 This helped people when they couldn`t find a special alliance. You could try if it helps you. If you know someone in the alliance you want to join, let him or her write something in global chat. Click at that message and you can watch the profile or visit him or her or check that alliance or report. If you choose the third option you get the option to join that alliance. You could try and tell if that worked.

Going to move the last 2 reports here.

hola que fue xd

@Bettina-Löffler nothing, but thanks.

I already report my Bug

i get exit from unknown reason from my own alliance ( i am the alliance leader)

after got exit, now i cant join any alliance or create new alliance,

already try in 2 mobile device, both have sama problem with alliance tree, cant join or create alliance

any suggest? uninstall the game maybe my last option

@Muhammad-Alfikri-Ridhatullah Try going in through the alliance tab under social instead of the tree

@LilCricketPa Already reinstall the game, still error, alliance tab on social section, error too, and my problem ticket still dont get any replies

@Muhammad-Alfikri-Ridhatullah Being holiday weekend, there will be no one in the office until Tuesday. We are asking the CMs to check into this so hopefully by Weds they can at least give us some type of update.

Thats exactly what happened to me. I got dumped from my own alliance and cant join any other.

@LilCricketPa thanks, i hope this bug get fix soon as posible

Hola después de hacer todos los pasos para que funcione, sigo sin poder unirme a ninguna alianza, ni tampoco crearla. Ya avise dos veces a Social Point y me dijeron que estaban mirando lo que pasaba. Me pregunto cuanto tiempo mas van a tardar en solucionar el problema de Error que me da.
Espero poder unirme algún día a las alianzas y así poder conseguir los dragones nuevos.

@LilCricketPa Any new news on why this id still not fixed, SP really doesnt give info, other than where looking into it.

@blackbisket33 No news. They are working on it. That’s about all we know. They just did a game update. I suggest you delete your game. Clear your system cache file. Then install the current version from the App Store. Do not install an APK file, they are being flagged as problematic because so many are altered game files.

Gracias, por la información.

@LilCricketPa nothing :(

@blackbisket33 they are still working on it.

@Bettina-Löffler well id hope so lol

@LilCricketPa Hello Mr.Moderator, 25 days and until now its don't get fixed, i still cant join any Alliance, If you need my FB id, i'll give you, my FB Id: , please fix my problem, the problem that make make cant join/create any alliance (Re-install game, clear cache, and change device not work)

Edit: ID removed for your safety.

@Muhammad-Alfikri-Ridhatullah I hope you reported it. Some things need long to fix. They are still on it.

Yes, i already reported it, i hope they fix this soon as possible, thanks

@Muhammad-Alfikri-Ridhatullah Just for your information, the forums are mostly player maintained. We can only advise you on game related issues based on our experience with the game.

I am very sorry that this feature of the game is still not working for you. Can I ask what device you are using, and how old it Is? I know we have gone through all of the common fixes, and nothing has worked. I’m sure it is very frustrating. I am going to bring this to the attention of the Community Manager. He is actually a SP personnel. So maybe he can get some type of hep or explanation fot you.

@LilCricketPa Any updates on this issue yet, its been awhile now

@blackbisket33 Sorry, no. The only thing we get is they are still working on it.

@LilCricketPa ok thanks, man you think they would have this major issue fixed by now lol :)

@LilCricketPa still no change for me... According to the allience tab, I have 70,000 MPs. But when I look at the leaderboard/rankings it says that I have 0 MPs.
This could be the root cause of the problem.

@blackbisket33 Actually, it’s not as big a problem which is why it is so hard to fix. It’s only affecting a handful of people here and there.

They have come up with at least 2 game updates, this fixed it for some, but not others.

I would once again suggest you delete the game, clear your system cache, shut down for a minute or 2. Then install the newest version FROM YOUR APP STORE. Do not install an APK from another site. They are being auto flagged and having game issues.

If that doesn’t work, send another ticket to support.

@LilCricketPa I just dont agree with "it’s not as big a problem". I cab understand if they feel that way if its affecting only a minority of their player base, it kinda a shitty accuse. It sux pretty bad since thats the only eat to get primal, as of now.

@blackbisket33 They are working on it, but it has proven to be a bit more complicated would probably have been a better way to say it. When first introduced, the alliance bug was a bit more widespread and affected a lot more players. It has since been fixed for all but seemingly a handful of people. At this time, while still working on the problem, they are not finding a common link making it a little harder to figure out.

If you have gotten to the point of deleting and installing the latest version of the game, and it is still not working, submit another bug report and ask for some type of response.

@LilCricketPa Do you know if its effecting one platform more over the others? I play mostly on an phone 6+ and ive reinstalled the app many times over the last 2 months. So IDK if its just my account or if something on the phone might be causing the issue. I wish their was a number to call or serves for live tech support.

@blackbisket33 No, some are on IOS, some are on Android devices so it’s not confined to a specific platform.

@LilCricketPa ty for that. Anyways here has want ive been going please let me know if it me or you have any ideas for me. First I go into device storage and delete the game and clear all bower history from the internet, next a run a phone clean up program via my PC, than turn off the phone for a good 5 minute, after all that I go to the app store re-download the game, start it connect to Facebook and it has not made a difference once.

@blackbisket33 I can’t think of anything else to try.

I would submit another support ticket and ask if they could please give you some type of status update because this has been like this over 2 months now.

This bug should have been fixed long time ago... It is frustrating to see how many primal dragon orbs other people get while I can't even join an alliance or even fight my Facebook friends. I really hope they try to fix it and that they are not just fooling us...

@RAKASA Could you please pm me?

@Bettina-Löffler very happy to report mine started working as of the last chest event. Didnt do anything on my end.

Well since I just got into the Alliance that I used my dad account to make for the name. I noticed he couldn't transfer leader to me so if he leaves will I get leader or will we need to start a new one with my account?

@blackbisket33 That is a good question. I never tried. But if the leader leaves someone else should be able to overtake the leadership. I will try to get informations about that. What happens if you click on promote when you have Co-Lead. Btw. Nice to see that it is working for you now.

@Bettina-Löffler His father should be able to make him co lead but co lead os no longer working. Co lead can no longer kick or review members in the closed groups.

I did report it but.....you know that song, lol.

@LilCricketPa I thought that perhaps if the leader leaves the alliance the Co will get lead.

@Bettina-Löffler It should but you never know.

@LilCricketPa @Bettina-Löffler Thank you both for your extended help and paicents with this issue I had , if you here anything on the co-lead please let me know :)

I've been affected by this too. Lost alliance a month ago. On iOS. Sent 3 support requests and the same answer: we're working on it. Have the latest update with the Dragon Roost.

However, I don't have the game linked to FB (nor do I want to) so I can't delete/reinstall or I lose everything. What happens when the Alliance Race at the end of this month starts? Do we who are affected not get to participate for a Heroic Primal???

I don't need to join the same alliance. I would be happy to join ANY alliance or even create one.

@frankenberry I can just beg you to connect your game to a facebook acccount. This is the only way to save it proper. About alliance... they are working on it. Report it to the support. How to contact them is in my signature line.

earlbrianpontillas give gems and dragon and gold and pruts and xp

@Earl-Brian-Pontillas Are you asking for these things, or are you advertising that you give these things away?

Hello, I'm a 55 lvl dragon city player, I left this game 4 years ago but I came back to play it, but this time I played it on Android, I downloaded and I saw a bunch of new features, dragons ect... And I also saw the grove thing, alliance. The first week, I could join an alliance and do a lot of things but after that, I logged in the next day, I saw I was thrown out of the alliance, I tryed to join one but it said I coudn't do this action even though I had enough masterpoints, so I tryed to create an alliance, same thing "You cannot do this action", I went on "My Profile" Tab and I saw my Mp's were lower and everytime I feed my dragons or I get new ones, the value of Mp's didn't change, I went on the leaderboard tab and I saw my Mp valus was "0" and I wasn't even ranked, So I contacted the Support Team and they said that they were working on it, a few days later I also noticed something, I couldn't attack my friends but the thing is I could attack them before that problem arrived, when I click on "Attack friend" the game shows me this message "Reload the game", I tryed a lot of things to solve this problem, I reinstalled the app, I clear the cache files and rebooted it, and also power off my phone for 5 minutes, I tryed the game on another Android, but the same problem occured, I downloaded it on an Ipad, but again same problem, and I came to an conclusion that it has nothing to do about the Device, or the cache files, but it's about the Facebook of the player.

Hope this problem get resolved as soon as possible.