I was given a two day ban today but I have never use any hacks or been disrespectful in the chat. Other players have the same problem so there is obviously a problem with how you determine who to ban.
I am aware there is a thread in the general discussion forum but that is not the same as reporting a bug. Instead of closing the bug reports and sending people to general discussion you should close the general discussion and link it to the bug report.
This is a problem and ignoring it will lose you players and money. Falsely accusing people of cheating is not a good business practice. We all understand that mistakes happen but you need to address them when they happen rather than dismissing the reports of problems.