Hello and good morning/evening everyone! I just wanted to ask how can I report this directly to Social Point? I had 112 gems earlier this day and when I was processing pure rubies, I accidentally pushed the gem button (I was trying to process them fast because it can get quite boring) I instantly lost 65 gems because of it. Can somebody help me? Remove that fine ruby and please give me back my gems, I need them for temples and habitats. Any help would be appreciated. And why is the gem spend confirmation do not work in Ancient World? Why? Thanks in advance.

@Steel_McSteely You can submit a support ticket through your in game link. Instructions are in my signature line under bug report.

Good morning/evening. Thank you very much for the fast response LilCricketPa. I have done the following steps and I have successfully sent a ticket. I really hope they reply to me asap.

@Steel_McSteely Your welcome and I hope they refund them for you. Sometimes they will, sometimes they won’t. I will tell you, they usually will only issue 1 refund though. So, be careful in AW. I don’t think they will be fixing it any time soon. It’s been that way for years. Can’t tell you how many time I spent gems there I didn’t mean to.

@Steel_McSteely said in I accidentally spent 65 gems:

Hello and good morning/evening everyone! I just wanted to ask how can I report this directly to Social Point? I had 112 gems earlier this day and when I was processing pure rubies, I accidentally pushed the gem button (I was trying to process them fast because it can get quite boring) I instantly lost 65 gems because of it. Can somebody help me? Remove that fine ruby and please give me back my gems, I need them for temples and habitats. Any help would be appreciated. And why is the gem spend confirmation do not work in Ancient World? Why? Thanks in advance.

@marcblp Why are you repeating stuff? Is there a reason?