I bought the 300 gem pack for $13.99. I did not recieve my gems. And there was $19.99 taken off my card.
Please fix this asap
Missing gems.Post count: 1065Reputation: 289Joined:Location: Trinidad & Tobago.
Follow this link: https://socialpoint.helpshift.com/a/dragon-city/?s=billing
Missing gems.Post count: 269Reputation: 160Joined:Location: Xavier's school for gifted youngsters
According with the link that Armistice gave you:
Where is the purchase I made?
It can take up to 24 hours between the purchase and the gems to update in the game as our system needs to receive the confirmation from Facebook.
If you still haven't received the gems after this amount of time, please check your mail for the Facebook receipt, take a screenshot and contact us by sending a request attaching the image.
If you are requesting for a refund, please contact Facebook by clicking the link below: https://www.facebook.com/help/