Hi all, I would like to know, if I'm the only one, who is not able to watch videos via monsterwood? In already last 6 months I'm facing this issue. Partly it was possible, but last 2 weeks no chance in general. Black screen with short message "we are sorry, something wrong, please try again..." Next try no video, or black screen and closed ... . Monsterwood shows trailer available, but no video at all ... . Maybe 1 try from 20 works, I can watch the video, but at the end no rewards. Currently there is also daily quest, but one of the tasks is video in monsterwood. Several times reported to social points support, but no solution for me. Any experiences, proposals, what's to do? Thanks in advance for your support

Have tried to reset your advertisement id?

@Marianne-van-Es No, not yet, how can I do it? Just talked to Fox and I will create another ticket directly from game

@Vaclav-Vetrak i can only tell for android but there its under settings google service's

@Marianne-van-Es, thanks. I will check if such a option also by amazon

I have exactly the same problem - and i also use an amazon fire device ... if you find a solution please let me know

I also reported to the support Team and raised a ticket for that issue.

@Andranianus, nice to know, that I'm not alone Sure, if there will be solution, I will do

@Vaclav-Vetrak clear cache! That usually helps

@Vaclav-Vetrak On Amazon Fire, users can manage the Advertising ID by going to Settings > System > Advertising ID. Clear your cache files as well.

You can also contact the vendors sponsoring the rewards. You can find more info about how to contact them IN THIS THREAD**

@LilCricketPa: resetting the Advertising ID and clearing the cache doesnot resolve the problem on my side

@LilCricketPa same for me, the Problem still not resolved

@Vaclav-Vetrak If nothing else works, you can submit a support ticket but it may take a few days to get back to you.

@David-ML done, but same issue as before, no change.

@Andranianus for your information, probably you downloaded monster legends from amazon appstore, same as me, there is no solution at the moment. To clear files from cache or to reset advertasing ID helps only by google play. There are currently more player complaining. You can watch one video, if you try to open available trailer maybe 50 times (my experiences), so 1 of 50 works ... But you need to invest at least one hour of your time for it, so at the end no benefit.

@Vaclav-Vetrak : thx for info, on my side its exactly the same thing ... my ticket got closed and it was commented that this is a known bug and they have not found a solution yet ...

@Andranianus same for me, first no respond from support, after reminder and new ticket, both tickets closed by support and on top they asked, how happy am I with support? Im so happy ...

same, all day no monsterwood. Some teammates have had same problem, some have not. This is on iPhone. Also can't send ticket either.

it's getting worse and worse, maybe they will do somehing about the issue ... at least more than closing the reported tickets and nothing happens

Sure, they will do more. Another Event in monsterwood, but only for players they can watch videos. The balance in game seems not be the interessting for them. Fairplay and same conditions for all? Maybe we will get some compensation

Its under investigation

The relics from Monsterwood disappeared. Is it intentional? I'm pretty sure it started yesterday and would've lasted for 2 days. Today I could ony watch 2 videos for gems.

@keki14 said in Monsterwood issue - no video:

The relics from Monsterwood disappeared. Is it intentional? I'm pretty sure it started yesterday and would've lasted for 2 days. Today I could ony watch 2 videos for gems.

I think yes and that it has to do with the problems some have with MW

@Marianne-van-Es Ok, just bring it back after fixing.

Again No Video in monsterwood, in Addition new events in monsterwood and why Not also daily tasks. Nothing has been fixed and there is also No respond from support

@Vaclav-Vetrak I do have videos, but I need to watch almost 60 (or more) to get the rewards, because the ads simply doesn't play (I only get a picture which I need to close), but luckily those doesn't count. The normal ads are working properly.

But SP said it ingame that once they fix the problem, they'll bring back the relics. There were the Nautilus event (got 2) and now this lucky event, so it looks like SP think they fixed the problem (which I highly doubt). But still, no relics ...

Yeah, problems with monsterwood again.

I now have one video that plays endlessly. It never ends. It's an ad for "OverwatchLeague." If you click on the "X" in the corner it asks if you wis to forfeit your reward. You have no choice but to say yes because otherwise you will be watching the video until the end of time.

Other videos say "problem playing video. Try again later."

The Twitch/Overwatch video indeed seems bugged, and doesn't trigger the reward. Really sucks when you continue to get it repeatedly.

Amazon APP is still bugged like before ... only the Video for cradle Empires is playing on my site, all others throw the message mentioned above.

Android and IOS seems to be fine at least with Google Play

What do I need to do

So I don’t mind watching monster wood videos especially when it gives out monster cells, which I appreciate very much, so thanks for that. What I don’t like right now is trying to watch over 100 videos and monsterwood crashes or no videos appear or watch one video to get no cells. The worst is watching 4 videos to get 1 reward but then stuck with getting 0 cells after finishing the 4 videos. What’s up with that? Something that takes less than one hour has turned into a whole day event, which is ridiculous. I have constantly reloaded or reinstalled the game with no success. Maybe it’s just happening to me but this is just annoying. For someone to enjoy the game and then have this experience is not fulfilling. Anyone else having issues?

@judy-bot reset your advertising Id
Android:
Go to your phone's Settings(or Google Settings, skip this next step if so), go to Google, go to Ads, press Reset Advertising ID

IOs:
If it's an IOS device
Go to your phone's Settings, go to General, go to About, Press Reset Advertising Identifier