I'm not able to fight in a war, every time I enter the war the game crashes - at some point. sometimes before my last hit. doesn't happen with any other feature in the game and my connection is fast and stable. it's not about the device either because it worked before. i have latest update. this is very urgent

Hi and welocme to forum :)

Did you tried first aids like clearing game cache .. if your game is connected you can even try uninstall\ reinstall
and can you participate in current love season or timed challenge generally ?

@Haka-Taka I have tried everything nothing works and YES I am able to participate in all other events and features

war is only thing that crashes the game . sometimes it takes 10x times for me to start single battle and sometimes it crashes even once I win just before my victory is marked so it looks like I lose - no points cos it crashes

@kackakratka I suggest you write a ticket to support then

@Marianne-van-Es not sure if I can do it without facebook?

@Haka-Taka Hi Haka-Taka, I was thinking if it's not my device after all. once you mentioned that you know how to backup the game (extract the files I suppose) so it can be installed on a different device? (FB blocked my account for no reason and I'm not able to connect it to different FB acc - as SP doesn't allow it)...
so do you know how to do it and if yes could you please tell me so I can try to run it on a different device?

@kackakratka
You can still send a tickets from inside the game as shown here
https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support

as for your problem . i can help with android - no exp with ios - what are your device type ? rooted or not ?

@Haka-Taka android samsung galaxy 5