I just came across a league battle opponent with a Loki dragon that has 2147483647 hit points.
Wow. Just wow. Now that's a hacker for sure.
I took a screen shot of the dragon in the battle. I quit the battle and took a screenshot of the page with the 8 opponents, but there is very little id info there. What else can I do to collect info for the support team?

@Susan-McLaughlin If you have a screenshot that shows the players name and another that shows his dragon with all those hit points that is enough for support to investigate.

@Susan-McLaughlin Most informations you can give if you win against all other opponents and just that one is left. Then send a screenshot and wait until they saw it. But that means you can not do the fight for some time.

@LilCricketPa
My leagues screen does not show a name, only a user photo or icon, if you know what I mean. It's a photo in this case. I sent a report and will see how fast they reply tomorrow.

@Susan-McLaughlin They can find it by gamedata. But only if you dont go to the next league.

@Bettina-Löffler
Thanks, that's reassuring. I won't be passing onto the next league while this player is on my roster. And I expect support to remove and replace him with a non-hacker so I can have a fair fight and pass onto the next league as normal. I won't reset the battles unless they suggest it as the right course of action.

Well they thanked me for the info and are passing it along, say they are taking it seriously. They skipped the battle as well. Onto the next set, 195!

@Susan-McLaughlin said in Impossible league battle.:

say they are taking it seriously

Of course they are, that's their standard canned response. They won't fix any bugs in the game though, despite "taking them very seriously" and "forwarding them to dev team". All the bugs that were in the game a year ago are still there.

Believing their response is beyond naive.

@Stilor
For crying out loud, I was just disclosing the results of my inquiry to close up the issue.
Jaded much?
Thanks for the insult though .

@Stilor said in Impossible league battle.:

Of course they are, that's their standard canned response. They won't fix any bugs in the game though, despite "taking them very seriously" and "forwarding them to dev team". All the bugs that were in the game a year ago are still there.

Believing their response is beyond naive.

If you truly feel this way, and the majority of your posts support your negativity toward the game, why do you continue to play? You clearly don’t enjoy the game. So what keeps you playing?

@Stilor said in Impossible league battle.:

Believing their response is beyond naive.

I understand you are frustrated with the game and dare I say cynical and angry? But all that aside please try to be kind and respectful to fellow players as per the forum rules. I don't want to sound preachy or judgmental but as I was taught as a child If you cannot say something nice, say nothing at all. With that said, based on some of your comments on these boards I honestly do not understand why you still play or spend so much time on the boards. Do you still find any enjoyment in the game? Do you still play? Or do you just comment negatively here to create discord and controversy?

@Nynaevelan said in Impossible league battle.:

@Stilor said in Impossible league battle.:

Believing their response is beyond naive.

Do you still find any enjoyment in the game? Do you still play? Or do you just comment negatively here to create discord and controversy?

Yes to all three questions. I hope that having their lack of QA and lackluster technical support exposed in a public forum might, just might, spur them into some action. After all, there is a community liason, @Pounawea, who presumably monitors the feedback they receive from the players.

What triggered this particular post was the old bug with wizards not being able to accelerate hatching of particular eggs; this time, it happens with Kitsune. Previously, it was Luminary, and about 4-5 others that I don't remember. I reported each of them, and believe it or not, each time the response was that "they take it seriously" and "the bug has been forwarded to the developer team".

@Stilor Like any business, you will get some workers that will bend over backwards to satisfy a customer. Then you have those that just show up and do the bare minimum. That includes customer service. I for one have been very vocal about customer service. I know there have been more than one occasion when they get a bug report, see who it is from, and just toss it aside. At times though, you can’t blame them. There are just some people that will send in 50 reports because they won the race but didn’t get the rewards...for lap 4. BUT if you go back and look at some of your posts you paint a pretty nasty picture of SP in general.

They do listen to our feedback. We may not always like their idea of balancing but they have made a lot of positive changes because of customer feedback. They now give rewards every lap in the Heroic Races. I am not sure how long you have been playing, but I can also remember when they raised prices on expansions and habitats so ridiculously high that you had to take out a mortgage to get ahead. Due to customer feedback, the prices have been put back to a more realistic level. We got more habitats, and the habitats now hold more dragons. All do to feedback. They also DO ban hackers. I get messages all the time from people promising they won’t do it again if I help get their game back. And they do work on bugs. Unfortunately, their biggest fault is taking on and making too many changes too often. So the priorities are game stopping issues and then issues with new content. By the time they get the tower bug, it’s been bugged for so long, it gets put aside while they work on the alliance bug.

Yes, it is annoying, and I for one would gladly go a month with no new content or events while the debug the game. I don’t think it will ever happen though. But they really do work on things and in all honesty, they have a lot better communication and empathy for their customers than most other games.

@Stilor Sorry, that got pretty long winded. Think I need a nap now.

Well, I won't argue with your view - you see things differently. You do so good a job advocating for them, I think they should fire their customer support and hire you

But as to the gist of the issue, I'll just note that I have received a response from SP regarding the wizards+Kitsune bug this morning. It had many nice words, like "heartfelt apologies", "I had a chat with developers" and "the developers are working round the clock to fix this issue". It would've seemed genuine - had it not repeated, word for word, the response to the previous bug report. If it is not a mockery of customer support, I don't know what is.