So I was in 3rd on my team and ahead of 4th by 200000 but when the event finished and gave out the rewards it said I finished in 27th!! I didn’t get my cells or chests.

I checked the scoreboard 30 minutes before the event ended and there’s no way anyone under me could’ve passed me in 30 minutes. Anyone else have this problem? Anyone know if anything can be done ?

I’ve tried contacting support through the app but there’s just an endless “sending your request” pop up. Pretty bummed out about this.

Ya i haven't recieved mine either. Weirdly 1 hour before event ended it said i ended up over 21 places lower when my entire team was offline.

Everyone seems to be having problems. Hopefully SP are working on a fix very quickly.

Just for the record...i got problems as well.
How do I report them ingame? Does anyone know or can link me the post. I am too stupid to find something

https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support

A mi equipo nos ha pasado lo mismo. Unos sí que recibieron la recompensa individual pero otros, como yo, nos hemos quedado sin recompensa individual. Que nos den una solución ya porque la gente está muy enfadada. No sé que pasa ultimamente con ML/SP que cada vez va a peor.
Solucionar ya el problema, por favor!

@shazzy pues esperemos que estén trabajando para solucionarlo porque somos muchos los afectados.
Un saludo! 😊

@Marianne-van-Es yeah I looked and that and tried to contact them but every time the message would get stuck on “sending”

@Esthela-H.-Gómez said in TITAN INVASION INDIVIDUAL REWARDS:

A mi equipo nos ha pasado lo mismo. Unos sí que recibieron la recompensa individual pero otros, como yo, nos hemos quedado sin recompensa individual. Que nos den una solución ya porque la gente está muy enfadada. No sé que pasa ultimamente con ML/SP que cada vez va a peor.
Solucionar ya el problema, por favor!

only thing i can suggest to you too is send in a ticket hopefully you made screenshots
https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support

I'm having the same problem. I was 1st and it kicked me all the way to 15th place. And my other player I think was about right. It barely made it over the 50,000 mark at 11th place. My main/Lead I was close to 80,000.

@cattully try this: https://socialpoint.helpshift.com/a/monster-legends-mobile/

@Marianne-van-Es
Thank you

I got the correct rewards (the team finished in 6th place and I was first in the team).

@cattully the same thing happens to me, I finished in fourth place and my team in first but they have not given me the individual rewards

@Marianne-van-Es no voy a tener esa suerte porque estaba en otro equipo y después de finalizar la carrera me tiraron 😕👎.. Pero gracias igualmente! 😊

In my case is different though, I did receive my individual reward but not the team reward.
My guild's name is "Sweet Garry", we scored over 9 million points, ranked 1st, and of course qualified for the reward.

@Cường-Nguyễn29 said in TITAN INVASION INDIVIDUAL REWARDS:

In my case is different though, I did receive my individual reward but not the team reward.
My guild's name is "Sweet Garry", we scored over 9 million points, ranked 1st, and of course qualified for the reward.

You still need to send a ticket we are forum not support

SP knows about the problems and is working on a fix hopefully we know more about it tomorrow

@Marianne-van-Es I hope so as it seems to be a universal problem. Nobody on our team got the correct individual rewards. I was 3rd and received rewards for 19th!

Hi everyone,

The rewards were fixed just now. Please, check your games you should have them automatically with the pop up explaining the situation.

I am very sorry for the issues :(

@CallingItOut
I haven’t got my rewards either. My team Epic Hero’s.

Thanks

@joyce-lin you can't get anything here, send a ticket to support ingame.

@joyce-lin this is a forum not support as @keki14 said send a ticket to support

how many times do I need to contact them to receive even response? I haven't received even notification that the ticket has been open.. and btw I have individual reward I didn't receive team reward

@kackakratka I reported that some still didnt get their rewards its probably still a bank holiday in Spain so hope to get some update tomorrow

@Marianne-van-Es

@Marianne-van-Es
thanks I wasn't aware of the public holiday it's just that it's been so long after the race and as long as I'm aware some people have received the awards already so they must have fixed something... let's just hope they fix it.
btw I would still appreciate at least response that they're working on it :) the only msg I saw was a response to one comment on their FB page that they are aware of it but it was many days ago

@kackakratka I asked and SP still working on this issue

@Peter-Bennett only thing i can tell its not forgotten and SP is still working on it

@Peter-Bennett i never said i was in contact with support, this a seperate division. I'm contact with the community managers when they tell me they are aware of the problem and still working on a solution I believe them. And no dont post a your communication with sp here because that is against forum rules

guys any news from SP? I still haven't even received a response that they are working on it. Can a moderator contact them on behalf of me when given the ID?

Edited: you can dm id no. never publish it