Hello, I have been playing the monster legends since the launch, and recently I was playing in an old version 3.4 I do not remember, and there is a bug, if a monster dies from bleeding or burning, it happens instead of the next enemy, so I used it in my favor, but after a while I was banned for 2 days, I became aware and updated my game, but I do not know why, it increased to 30 days, I freaked out and contacted the support but they did not respond, and today I was permanently banned, I do not know Why? How can you reverse this?

Well the reason is quit obvious you used an old version to cheat the game and I dont think SP thinks its enough you updated it now you are forced to do so

Btw you placed this under the wrong game So i will move it to ML

@Marianne-van-Es
Yes, I did, but the "permanent" banishment is forever? I lost my account because of this ??
I almost have no food or gems, why would I hack something else besides that?

@statesiderain
So in your mind there are degrees of hacking with different punishments? Sorry hacking is hacking and often starts little but grows out to be big

@Marianne-van-Es
yes, bug and hack is quite different, there is no comparison,
bug is in the game, hack the person goes behind, not tolerate hack, differentiate

@statesiderain you used an old version of the game to your benefit thats not a bug

Yeah dude can't feel sorry for you when you purposely played on an old version of the game.

Why are you all being so harsh?

Yes, using the old version of the game was wrong, but since people have been banned for only 30 days in the past for much, much worse than this, I think a permanent ban is quite disproportionate.

@Ekto-Gamat I would agree with you weren't the fact that using older versions of the game were used for the puppet master hack, do we really want SP spend time which hacks were used when with so much more important stuff that needs their attention and put their time in investigate if one individual case was used for a lesser hack, I say no to that sorry I have no compassion for people who knowingly use hacks and were do you draw the line?

@Marianne-van-Es said in BAN:

@Ekto-Gamat I would agree with you weren't the fact that using older versions of the game were used for the puppet master hack, do we really want SP spend time which hacks were used when with so much more important stuff that needs their attention and put their time in investigate if one individual case was used for a lesser hack, I say no to that sorry I have no compassion for people who knowingly use hacks and were do you draw the line?

This person may not have even known what other hacks older versions were used for. You cannot condemn a person for mass shootings just because he owns a gun and guns are sometimes used for this purpose. 30 day ban seems more than appropriate.

@Ekto-Gamat or he may have but thats not my point, my point is do we really want SP to investigate each individual case why an older version was used. We complain when SP doesnt take action against hackers but at the same time we ask of them to investigate which degree of hack they used. And bare with me im not talking about the ones who are wrongly accused I will ask SP to investigate what happened there but I dont think someone who knowingly used an older version of the game to take advantage is in the same league. So yes then you can call me harsh

considering people have been caught multiple times cheating in pvp with screen shots and never got a permanent ban, yes this is absolutely ridiculous.

So I understand correctly we want SP to punish hackers but we also want them to investigate individual cases in how severe each case is? Sorry I cant follow this...

@Marianne-van-Es
yes, look ridiculous, 4 years playing,I buy packages already, for a simple bug that affected NO who plays, porquer it was obvious that I was going to win, it would only take longer to finish the battle, I WAS BANEED, and there are hackers out there becoming full of monsters, much injustice

I just wanted to know if this ban is permanent

@Marianne-van-Es said in BAN:

So I understand correctly we want SP to punish hackers but we also want them to investigate individual cases in how severe each case is? Sorry I cant follow this...

Ideally, they do investigate each case. But if they cannot they should be far more consistent in how they punish people.

I would not necessarily be against it if they made it their policy to ban cheaters for life, regardless of how severe the 'crime' was. But this is neither their policy nor the daily practice and therefore the above punishment seems way over the top.

@Ekto-Gamat I have the idea that SP adjusted their policy but only time can tell

@Marianne-van-Es said in BAN:

@Ekto-Gamat I have the idea that SP adjusted their policy but only time can tell

Social Point's Monster Legends Fair Play Policy:

"Fraudulent behaviour, cheating and any related commercial actions surrounding our games are strictly prohibited.

Participating in any of the above practices will lead to penalties such as revoked currency or temporary ban from all social features of the game (Multiplayer battles, Team Wars or timed challenge rankings). Always play fair."

Note the temporary ban.

Well maybe its time to ask then. for me that is

people bought huge amount of gems for very little prices and they werent banned but a man who used an older version should be? Its hard to understand such a distinction knowing which one of these "crimes" is bigger! a 30 day ban seems perfect for this case!