Hello, i messaged social point thru helpshift on june 29, 2018 and got no reply until today so i sent another message hoping for a response. I explained everything on detailed, i just wish they will notice it soon or is there a problem with their customer service?

@emman Do you know the reason you have been banned?

@Marianne-van-Es yes, this is the actual message i sent minutes ago.. "Hello, i had a serious problem that i humbly needed to fix, i am writing this for the second time since i got no reply from your team after i sent a message on June 29. Again, i happened to be banned permanently as stated in my game for the reason i downloaded an apk with said "cheats" that i actually used for only a minute or so and deleted it right away. I just got hooked up and will never try it again, i am hoping that this will get notice and humbly ask a second chance for my account to be unbanned. I'm really sorry for what i did but i never abused the game, im confident please check on my account. I'm a loyal customer, actually im planning to buy nemesis monsters but im bothered for what happened, i really wish i never did that. Hoping for your kind consideration. Thank you so much i really love this game."

@emman sounds legit

@VargRanger im actually starting purchasing stuffs to help my clan-mates because they're really nice.. I just happened to saw an apk with feature "always your turn on battle" but honestly the app didn't work and so i deleted it right away and for that reason i got banned permanently like did i abused the game that much? can it be just temporary why gone permanent instantly

@emman the intent was there. You say the app didnt work,but what if it had? Would you have kept it and used it? People work hard to get where they are in pvp. Imagine a top 30 placed player lost out on there position because you cheated to beat them! Is that fair to them? Is it fair to anyone that would lose this way? NO. In my eyes you downloaded the apk with every intention of utilising it for your own gain. It just so happened that it didnt work.
Is the punishment fair? Yes, yes it is.

@emman first of all june 29 is a very short time so It could take a while. That said I really dont know if they even can take it back because your game has been flagged as a hacked game

I see i see.. I just want to know if they could still unbanned me. It's okay if not i know my mistake i just want to receive their message, so I could stop spending till now just to make sure if it's still worth buying stuffs or completely end it up. I'm still playing tho, but if they say it'll be that forever, fine just want to hear from them. Thanks for replies tho.

@Marianne-van-Es can you pls help me for them to notice my message easily? I really wanted to see their reply soon, if you can do that, but if not no prob I'll wait

@emman like your honesty and all, but..

The reason you are banned is because you chose to download a cheat.

The fault is already made.

Unbanning you would send a complete different message why they banned you in the first place.

I wouldnt keep my thoughts up for such a solution. Good luck doh (Y)

@joohnzy thanks tho, im totally fine with the ban i can still play but the sad part is no clan wars forever lol. I'm still looking for their message to decide continuing or not. The most part i like with this game is clan war and making friendly chats with them, there's no point to continue if im restricted to join it. I still have mobile legends tho for killing time.. Im their lost anyway, i spend a lot on games i like.. I'm on the peak of buying op monsters like samael tbh, i played this years ago and just continued playing again within a month i guess, but unfortunately i had this feeling of mod apks and ended up like this what a drag..

@emman Yeah you seem sincere and i kinda feel a bit for you and we can all make a mistake now and then, Forever seems a bit harsch so hopefully you can have another chance in around 90 days or so if you can convince support. Just keep being honest. It always wins in the end

@joohnzy how i wish you're one from their support team lol

@emman I am glad i aint

@emman that I can understand I hope you hear soon