Hello, I bought a maze and a diamond chest yesterday and still haven‘t received them after more then 12 hours. When I try to buy them again I get the message that the item was already purchased and will be restored. After that a sandclock keeps turning and suddenly disappears. But nothing else happens? There is nothing in the storage either? I did receive the confirmation that the purchase was made by email though. What is wrong?

@Ghostwriter-2000 please write a ticket to support. I also will report it because I heard more stories about this issue.

And this is how to send a ticket - just in case -

Hope they can solve this fast before the maze end and note that Sp don't work during weekend

You so lucky! Im have same porblem , but now is after 12hour . It just like that , and this item will be off at after 2 hour, so i think i will losing my money

@lei-peng im sure you wont lose your money. But be sure to send in a ticket to support

Sorry ! borror your post ,maybe the morderator blocked my post or something i can't post anything i just wanna say this game like sh*** i buy the lucky chest ,almost same with you ! I wait about 13or 14 hours ,and then they give me the super lucky maze coin chest, i thing this is cheating.

@Marianne-van-Es i thing im losing already

@Marianne-van-Es i need diamond i dont need the maze coins this is what im post before and the one you locked , and the title is right ! This is cheating!

@lei-peng I locked it not because of the title but because we dont want multiple treads, this is a bug and not intended to cheat you of money or gems, thats why I said you must send a ticket to support, I hope you did. in past I bought gems, (I know not a chest) I didnt got them, I made a ticket I got them back. this will happen to you too if you send in a ticket