They have a chest on for 22.99 300-1200 gems took my 15$ I had on Google play and other 8 from PayPal and I relieved nothing what do I do in regards to this

Hi and welcome to forum

This is a mass problem that Sp are aware of and will be probably solved today - Monday - to make sure you can send a support ticket to sp about this as shown here
https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support
but i think even without the ticket it will be solved soon

Okay first issues had I've spent probably 400$ last 3 months and buy this chest and got nothing

@Haka-Taka I hope so! I bought the Maze Coins Chest! When I went to my online bank account, it had already been debited twice instead of once! Usually it takes a couple of days & this was less than 20 minutes! Very frustrating to say the least! I had enough in my budget to buy one not two!

@MamawJane
Make sure that you sent a ticket . and also contact apple or google for a refund for the extra chest you got
https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support

@Haka-Taka I have sent in to Support. Thought I would wait to see if 2nd chest Charge still there once it is fixed! Thanks!

Ya:ll got me for 150.00 if I don't get my double stuff I'll leave and try to get my attorney involved this bull milk l9 uh

Has anyone received their chest or refund yet?
I put in a support ticket aswell as emailed them and haven't heard anything nor see any lucky chest.. hope they fix this or I'll never spend a cent again

@gg1990
It is still 6 am Spain time - as sp located at Barcelona - so not working yet

So they gave me a maze coin chest to reimburse what happened. But I bought a gems chest I don't care for maze coins I have all those monsters already is their anything I can do not happy with that as compensation

@gg1990 didnt you got your gem chest too?
I also have all monsters still want another Kaori to rank or are the all 120 and 130? and even if you dont want the monsters you can spend your coins on the extra's on the maze, including gems

@Marianne-van-Es, I got the Gems Chest first (300 gems) that I didn't purchase then about 30 minutes later, I got the MAZE COINS chest & got 2,000 Maze Coins. I also read HAKA TAKA's post about them sending a replacement if they sent the wrong chest, so I didn't stress over it. I also received a message back from Support saying the same thing! They actually were very responsive for a change from Support! Thanks @Haka-Taka and @Fox for all your help!

@Marianne-van-Es

I haven't received my gems chest yet

I got my compensation maze coin chest got 5,300 maze coins

I read a banner saying reloading my game twice I should get the chest I purchased but still isn't there I'm assuming I will get it but we will see

@gg1990 yes you should get it let us know if you dont have it in the next 24 hours

@MamawJane how is being rich viewed as negative lol

edit: I did not make that signature that big

@Haka-Taka, I got one 49.99 chest I bought 2 when they were on sale was supposed to 1700 gems twice should have been 3400 gem got 800 still lost 49.99 and will not spend any more money here till they honor my request

@Dukelikins I reported it please send another ticket if they closed this one

Can we all please stay on topic and not about why or where people want to spend their money on which is none of our business

@Marianne-van-Es

I was going to edit my post no need to retailate at envy my apologies this thread can be closed I was reimbursed my Chest of gems along with 7k maze coins thanks sp

@gg1990 im glad to hear everything worked out.

Still lost 49.99 be nice to have gems or something, Google said have to take it up with monster game so looks like I'm going to have to spend my money from now on some where else that may give me a little bit more time or help I INJOY PLAYING BUT I CAN'T AFFORD IT ANYMORE

@Dukelikins if your ticket is closed by SP send in another please

Edit just asked SP are still working on it

Hi @Dukelikins, I hope you wrote to support about this.
We are still fixing some of the issues that are extremely complicated. I hope, it should be done today.