Hi. I played Dragon City for a few years and then took a break for a while. After 3 years off, I am Daily active again...

I only have one BIG PROBLEM. Not only were ALL of my records for Challenges lost, but I can't do a single Challenge. The game allows me to load in the Dragons, but when I hit OK, I always get an Error Message to RELOAD the game.

Obviously this makes it very difficult for me to rank up my dragons. I joined here specifically to get help with this issue. After a month of contacting technical support, I havent heard a word.

@hq101 You could try this: Make sure your game is connected to facebook on phone. Open the game on phone and log it out of facebook. Close the game. Then on pc/LapTop/Puffin remove the game from facebook : click games, your games, dragon city, the cog and remove app (DO NOT CLICK TO DELETE DATA - just remove app). Then open the game on phone and reconnect to facebook. If this did not work repeat the process. If it still is not fixed you have to report it again.

Sounded like a great idea, but unfortunately it didnt work.

Thanks though!!

@hq101 I am sorry.

Just wish after a month that Technical Support would contact me. I will give it another week and then I am done with this game. I tried everything and have been more than patient.

@hq101 I am sure that the ticket was closed. You should send another one.

I did.

Since that time I have:

Cleared Cache
Uninstalled and Downloaded Game
Uninstalled my PC Dragon City
Cleared 3gb space
Logged out and back in to Facebook
Contantly cleared background Apps

Nothing has worked.

I also noticed my Master Points and Rank was reset to Zero while I was away for a few years. But I am no Hacker. I wouldnt even know how. I am sure this is related.

@hq101 Thats a different bug. Please message me. I can help with this issue.

Um... how do I message you? This forum format is quite confusing.

@hq101 Click on my account and then the blue chat thing below my picture.