Hi everyone! Just a couple of hours ago I extracted my level 100 Voltaik to rank up my other one.I collected the cells and went to the rank up section of the Lab. To my surprise there was no cells of Voltaik there. I'm confused and disappointed. Please fix this issue.

Hi and welcome to forum

Did you checked all the thunder cells you have ? what was the level of the extracted voltaik as level 1 will give 50 cells and level 100 will give 100

and you nead 120 cell to rank voltaik to 1 star

@Haka-Taka My Voltaik was level 100. It show that I have 100 cells in crafting section but not in the rank up section. I go to the rank up section, search for Legendary and Thunder monsters and Voltaik is not even there at all.

Strange . you should see it like 100\120 with option to fill missing cells with thunder cells or elementium !

Maybe a restart or clear game cache can solve this ..and you can send a support ticket too as shown here
https://forums.socialpointgames.com/topic/30/how-to-report-game-problems-to-support

@Haka-Taka It shows how many cells I have for every monster except for Voltaik.

@Haka-Taka Thanks for your help. The issue was fixed. Thank you for your time.